Multiple parents contacts being downloaded to my child’s phone

Mckenna

my children are being bombarded with parents contacts (over300 were deleted yesterday. What is going on with this feature?

ReaganKowal

Hi @Mckenna,

Sorry to hear you're experiencing this error with the contacts on your Gabb Phones. Apologies for any trouble or frustration this has caused you and your family. Here are some troubleshooting steps that can help resolve this:

1. Update the Parent Messenger app on parent phone:
   1. This can simply be done by deleting and re-downloading the app
   2. You can also check for updates in the Apple Store/Google Play Store
2. Ensure only one Gabb ID profile for each device:
   1. Log into your MyAccount at Gabb.com/account
   2. Select Dashboard
   3. Select "View Details" on the device that is effected
   4. Only one GabbID username should be assigned to each line
3. Reset the Gabb Phone:
   1. Reset to Gabb Phone and Gabb Phone 4:
      1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
      2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
      3. Open Settings App -> System -> Reset Options -> RESET SETTINGS
   2. Reset for Gabb Phone 3 Pro and Gabb Phone 4 Pro:
      1. Open Settings App -> General Management -> Reset -> Reset all settings
      2. Open Settings App -> General Management -> Reset -> Reset mobile network settings
      3. Open Settings App -> General Management -> Reset -> Reset Wifi & Bluetooth settings
      4. Open Settings App -> General Management -> Reset -> Reset accessibility settings
4. Reset with Customer Support:
   1. Our Customer Support team can look further into this to see what could be causing this if the above troubleshooting steps do not resolve this.
   2. You can contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan