Watch3 jumping between no data & data

RHarmony

I bought this watch for my daughter a month ago. No issues the first month.

She now said she couldn't use it.

When I was looking into it, I discovered that her watch keeps connecting to mobile data, then seconds later saying she doesn't have mobile data. During those changes, the screen also won't stay on. Clicking the buttons only helps temporary until the data disconnects again.

I tried teoubleshooting: factory reset and disconnected the watch from the Parent App and reconnected. Neither helped.

I'd like to resolve this as soon as possible.

ReaganKowal

Hi @RHarmony,

Sorry to hear you're having some trouble with the network connection on your Gabb Watch 3e. Thank you for including the troubleshooting you have already attempted including:

Soft reset to the Gabb Watch 3:

1. Hold the power button down for 4 seconds 
2. Select the power off icon on the watch screen 
3. Wait 15 seconds 
4. Hold the power button for another 4 seconds to turn the watch back on

Hard reset (Factory Reset) on the Gabb Watch 3

1. On the MyGabb App: Unpair the watch
   1. Select the "Devices" tab
   2. Select "Profile" on the watch you need to unpair
   3. Scroll to the bottom of the profile and select "Remove Device"
   4. Select "Remove and Reset"
2. On the Watch: Factory Reset the watch
   1. Place the watch on the charger
   2. Press the back button (top right button) 10 times fast
   3. Select the checkmark on the watch
   4. The watch will power off, factory reset, then power back on when it’s finished
   5. Pair back to the watch

Because your device is continuing to disconnect from the network, here are the next troubleshooting steps that can help resolve this:

App Update on the Gabb Watch 3:

1. Connect Gabb Watch to WiFi by going to the settings app
2. Open the ID app on the watch
3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

System Update on the Gabb Watch 3:

1. Place watch on charger. Watch must be charged to at least 30% before updating
2. Open the Check for Updates app 
3. Tap the update button. The watch will automatically restart when the update is done.

Reset with Customer Support:

1. Our Customer Support can preform resets to the network to help resolve this as well as check the coverage in your area.
2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan