The app isn't in the library?

Norah

I requested an app, and it said "Congrats, your app has already been added!" Well, I keep going back to check, but the app isn't there.

ReaganKowal

Hi @Norah,

Great question! If you do not see that app in the Play Store on your Gabb Phone after enabling it in your MyAccount, here are some troubleshooting steps to follow:

• Ensure you are logged into Gabb ID on Gabb Phone:
  1. Open the Gabb ID app and ensure you are logged in

• Uninstall - Reinstall
  1. Uninstall the app in the parent App Store from the MyAccount
  2. Reinstall the app in the parent App Store from the MyAccount

• Update all apps in Play Store:
  1. Open the Play Store app on Gabb Phone 3 Pro
  2. Select the profile icon in the top right hand corner
  3. Select Manage apps & device
  4. Select Update apps

• Search the app by name:
  1. Type in the whole app name into the search bar in the Play Store
  2. Ex: "Garmin Connect Mobile app"

Hope this helps!

-Reagan

Gabe1104

Correct me if I'm wrong, but it seems OP is not finding the app in the Gabb App Store at all. There is nothing for them to enable.