The app isn't in the library?

Norah

I requested an app, and it said "Congrats, your app has already been added!" Well, I keep going back to check, but the app isn't there.

Gabe1104

Correct me if I'm wrong, but it seems OP is not finding the app in the Gabb App Store at all. There is nothing for them to enable.

ReaganKowal

Hi @Norah,

Great question! If you do not see that app in the Play Store on your Gabb Phone after enabling it in your MyAccount, here are some troubleshooting steps to follow:

• Ensure you are logged into Gabb ID on Gabb Phone:
  1. Open the Gabb ID app and ensure you are logged in

• Uninstall - Reinstall
  1. Uninstall the app in the parent App Store from the MyAccount
  2. Reinstall the app in the parent App Store from the MyAccount

• Update all apps in Play Store:
  1. Open the Play Store app on Gabb Phone 3 Pro
  2. Select the profile icon in the top right hand corner
  3. Select Manage apps & device
  4. Select Update apps

• Search the app by name:
  1. Type in the whole app name into the search bar in the Play Store
  2. Ex: "Garmin Connect Mobile app"

Hope this helps!

-Reagan

Norah

Yes, it is not available in the app library on gabb.com and I am not sure why or what is happening.