Text messages on Gabb Watch 3e

ValerieMoody

I have reset updated and my daughter still cannot receive or type text messages on her watch.

ReaganKowal

Hi @ValerieMoody,

So sorry to hear you were having some trouble with texting on your Gabb Watch 3e. It's great to see that you were able to get in contact with our Customer Support to troubleshoot this through a network reset and unpairing/repairing.

Thank you for working with our team to get this resolved!

-Reagan

ValerieMoody

can this be resolved? Is it the watch or service? Thank you.

ValerieMoody

ValerieMoody

it is not resolved! The watch does not work!

ReaganKowal

@ValerieMoody,

So sorry to hear that your device is still experiencing some trouble after the network reset with Customer Support. Here are some troubleshooting steps to try:

App Update on the Gabb Watch 3:

1. Connect Gabb Watch to WiFi by going to the settings app
2. Open the ID app on the watch
3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

System Update on the Gabb Watch 3:

1. Place watch on charger. Watch must be charged to at least 30% before updating
2. Open the Check for Updates app 
3. Tap the update button. The watch will automatically restart when the update is done. 

Soft reset to the Gabb Watch 3:

1. Hold the power button down for 4 seconds 
2. Select the power off icon on the watch screen 
3. Wait 15 seconds 
4. Hold the power button for another 4 seconds to turn the watch back on

Hard reset (Factory Reset) on the Gabb Watch 3

1. On the MyGabb App: Unpair the watch
   1. Select the "Devices" tab
   2. Select "Profile" on the watch you need to unpair
   3. Scroll to the bottom of the profile and select "Remove Device"
   4. Select "Remove and Reset"
2. On the Watch: Factory Reset the watch
   1. Place the watch on the charger
   2. Press the back button (top right button) 10 times fast
   3. Select the checkmark on the watch
   4. The watch will power off, factory reset, then power back on when it’s finished
   5. Pair back to the watch

Reset with Customer Support:

1. Our Customer Support can further investigate the network in your area to see what could be causing this.
2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan

CBlume

Hello, we just recieved and set up the new Gabb 3e, and it works as it's supposed to, except it doesn't recieved my response texts.

What do I do?? Please and thank you for the help.

ReaganKowal

Hi @CBlume,

So sorry to hear you were experiencing some trouble with the text messaging on your Gabb Watch 3e. Your post was merged into this one as others have experienced a similar issue. It's great to see you were able to get in contact with Customer Support and do the troubleshooting steps above and resolve this issue.

Thank you for working with our team to help get this resolved!

-Reagan

Zeke

It has been about 2 weeks since my son's watch was able to send / receive text messages normally. I have tried updating the ID and software. Turning the watch on and off multiple times. His contact list hasn't changed in a while. When he taps the button to text anyone nothing happens. It's like the button is disabled. Sometimes my texts go through, but they take days. He can make and receive calls just fine.

ReaganKowal

Hi @Zeke,

Your post was merged with this one as others have experienced a similar issue. Sorry you're having some trouble with your Gabb Watch 3e. Check out the post above for some troubleshooting steps to help get this resolved.

Thank you!

-Reagan