Text frozen on Gabb Messenger

Elsbeth

Hi, the text between our Gabb phone and my iPhone is frozen. On the main Gabb messenger page under my name it says "Draft…" If we press it, it just shows a blank screen. Texts work with everyone else. We are also unable to delete this to me from messenger to try to start over. I would try to uninstall messenger but am unable to do so with Gabb. What would be the next solution?

ReaganKowal

Hi @Elsbeth,

Sorry to hear you are experiencing some trouble with the Gabb Messenger App freezing on your Gabb Phone 3 Pro. It's good to see that our Customer Support team was able to help get this resolved for you by following these troubleshooting steps:

1. Gabb Messenger Data Reset with Customer Support:
   1. Ask Customer Support to reset the Gabb Messenger Data
   2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
2. Clear the Cache on the Gabb Phone 3 Pro:
   1. Hold the Volume Up and Power Button until the Logo screen appears, then release
   2. Press the Volume Down button to highlight the Wipe Cache Partition
   3. Press the Power Button to select
   4. Wait until the device displays "Cache Wipe Complete"
   5. Select System Reboot

Happy to see these steps helped resolve this issue and that your device is working properly again!

-Reagan