Why is my kid not able to send a message

Carlosestevez
Member Posts: 2
in Gabb phones
I just got my kid a Gabb phone pro and it was working fine until it stopped working and kept saying "failed to send" when my kid tries to send a message. We have tried to reset the phone but it keeps saying it and we have a sim card in it too.
Tagged:
1
Answers
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Hi @Carlosestevez,
Sorry to hear you are experiencing some trouble with texting on your Gabb Phone 3 Pro. Here are some troubleshooting steps to try to get it up and working again:
- Update Firmware and Software on the Gabb Phone 3 Pro:
- Navigate to the
Knox E Fota
app and check for updates Google Play Store
app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."
- Navigate to the
- Reset Network Settings on Gabb Phone 3 Pro:
- Settings > General Management > Reset > Reset network settings
- Network Reset with Customer Support:
- Ask a Customer Support agent to help troubleshoot the GPS Location error through a
Network Reset
- Contact Customer Support by
Live Chat
on www.gabb.com, or byphone
at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
- Ask a Customer Support agent to help troubleshoot the GPS Location error through a
We can see that Customer Support has contacted you to troubleshoot this with you. Please respond to them at your earliest convenience to get this resolved. Thank you!
-Reagan
0 - Update Firmware and Software on the Gabb Phone 3 Pro: