The Weather Channel Radar Does Not Work

Henry
Henry Member Posts: 10

On the Gabb Phone 4 Pro, my son has the Weather Channel App, but when he visits the radar it is a blank map- nothing shows up at all. If he joins the beta program in the Play Store, he gets the latest version, but the radar is still broken and now the video section causes the app to crash. He is really interested in the weather, so not having a radar is a disappointment to him. Is there something he can do to fix it or is this something on Gabb's end, perhaps something related to Knox? (I also have The Weather Channel app on my phone and it works completely fine, so the app is not the problem).

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Comments

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 751 Admin

    Hi @Henry,

    Thank you for this post and bringing awareness to the trouble you're experiencing with the Weather Channel app. This information has been passed along to our team and will be looked into as soon as possible. If you or others continue to experience this, please comment below for our records.

    Thank you!

    -Reagan

  • Henry
    Henry Member Posts: 10

    It appears the radar does work now for him! However the video section remains unfixed and still crashes when opened.

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