We have two Gabb4 pro phones and when my daughters receive photos a random assortment of them get converted to black and white. It is very frustrating! Any known fixes?
Hi @Mduncan22,
So sorry to hear you are experiencing this on your Gabb Phone 4 Pro. This is definitely not normal behavior for this device. Here are a few troubleshooting steps to try:
Reset all settings
Reset mobile network settings
Reset Wifi & Bluetooth settings
Reset accessibility settings
This is not an error that we have received reports of. If you are anyone else experiences this after following these troubleshooting steps, please comment on this post. This will help our team better investigate this situation.
Thank you!
-Reagan
Hey there,
There is no “system” option in settings. Is there somewhere else to look?
Also this is on a Gabb Phone 4 pro
Thank you,
Michelle
Apologies for the mix up on the troubleshooting steps. The correct steps have been updated to my post above. If you continue to experience this error after following the troubleshooting steps, please reach out to our Customer Support team to get this bug escalated. They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Why don't photos or videos come through right on my daughter's phone?? If she gets more than one at a time, they are super grainy and some are black and white. If someone sends her a video, it comes through as crummy audio and grainy still. Why is this happening?
Hi @Kri862,
Thanks for your question. So sorry your daughter is having issues with photos on her Gabb phone.
Please check out the troubleshooting steps above to help with this.
I hope that helps!
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