How does the "play sound" feature work?

jais2001 Member Posts: 4
edited June 27 in Gabb watches

I tap on it from the app dashboard and the watch, which is on the desk nearby, doesn't alert or ring. I thought the function of this button is to remotely find the watch if misplaced nearby. Like a Tile or an Airplay device. It's not working and volume is up and firmware is updated.



  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin

    Hi @jais2001,

    Step 1 - update your software:

    • Connect Gabb Watch to Wi-Fi by going to the settings app.
    • Open the IDapp on the watch.
    • Tap Update Appsuntil the screen says "Apps are up to date!". You may need to tap the button multiple times. This may take several minutes to finish.
    • Turn the watch completely off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

    Step 2 - update your firmware:

    • Connect to Wi-Fi.
    • Place watch on charger. The watch must be charged to at least 30% before updating.
    • Open the Check for Updates app (shown below).
    • Tap the update button. The watch will automatically restart when the update is done.

    Step 3 - unpair and pair back to watch:

    • MyGabb app > Devices > Profile > Remove Device > Pair back to the Watch. This will improve the connection between the parent MyGabb App and the Watch.

    If you need further troubleshooting for this issue, please contact Customer Support by chat on, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.


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