Android Crashed and everything gone
My daughter's watch crashed today and was stuck in a boot loop with Android recovery. The only thing to do was to remove the device and factory reset. But, her profile is gone too? I cannot find her Gabb ID anywhere in the MyGabb app or the web portal. All of her contacts are gone. There were only a few, so we can re-add most of them, but why would her profile be removed all together? Isn't the profile supposed to be separate from the device so we can just re-attach it? For debugging, the Android error was enablefilecrypto_failed.
And the pets. She is really upset about that. She had spent over 600 coins in that thing and it is all gone. We, as parents, don't event have the ability to add those back. If we could just create a task with say 600 coins, that would fix it, but they are capped at 3. She really doesn't want to do it anymore because she's worried she's going to need to start all over again. You run Android in a closed ecosystem. It really won't be that hard to push to the cloud a save file that can be used as a backup.
Sorry for the rant.
Comments
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Hi @HoneyPott,
Thank you for this post to share your experience with the Android Recovery error on your Gabb Watch 3. We apologize for any trouble or frustration this caused you and your family. We would love to help clarify this situation.
When a watch experiences this Android Recovery screen, the most effective troubleshooting steps is to unpair from the Gabb Watch and preform a Factory Reset by following these steps:
- Hard reset (Factory Reset) on the Gabb Watch 3:
- On the MyGabb App: Unpair the watch
- Select the "
Devices" tab - Select "
Profile" on the watch you need to unpair - Scroll to the bottom of the profile and select "
Remove Device" - Select "
Remove and Reset"
- Select the "
- On the Watch: Factory Reset the watch
- Place the watch on the charger
- Press the back button (top right button)
10 times fast - Select the
checkmarkon the watch - The watch will power off, factory reset, then power back on when it’s finished
- Pair back to the watch
- On the MyGabb App: Unpair the watch
When following these steps, the device is set back to its factory settings deleting all data from the device. This includes contacts, Gabb Go progress, etc. Ensure you logged back into the Gabb ID during the re-pairing process with the initial Gabb ID username and password. At this time, data from the Gabb Watch 3 is not yet backed up to the Gabb Cloud. We hope to make this an available feature for the Watch in the future to eliminate this concern.
Again, we apologize for any frustration this situation has caused. We can assure you that our developing team is actively working on this error and plan to release a fix in the near future. Thank you for your patience and for being part of our Gabb family.
-Gabb Product Team
0 - Hard reset (Factory Reset) on the Gabb Watch 3:
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We've had the Gabb 3 watch for about 2 months and it's the second time we've had this same issue. We did the first factory reset about 1 month in. It's very frustrating because then I have to add FOR THE THIRD TIME all the contacts, set the carefully thought out quiet times, etc.
Android Recovery
1KNO_1_580
Back Button Cycles Highlig
Power Button Activities
Can't load android systems
Data may be corrupt
Try again
Factory data reset
Boot reason:
RescueParty
3 -
We've has the Gabb watch for about 2 months , and this same Android Recovery error 1KNO_1_580 Back Button Cycles Highlig Power Button Activities
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Hello all,
Thanks for your comments on this post. We're so sorry that you have been experiencing the Android Recovery screen on your Gabb Watch 3.
We've investigate your reports and are planning on releasing a System Update in the near future to help with these instances. Although we don't have a scheduled day for the release, it should happen in the weeks that come. We're working hard to get the update out and will keep this thread updated when it becomes available.
Thank you so much,
-Gabb Product Team
5 -
Our Gabb Watch 3 has also experienced this problem after the latest update. Lots of time lost to reinstall contacts and get phone set up again.
Lack of support and a fix for this issue is causing us to reconsider our use of your service.
@Gabb Product Team please provide an update on this issue and timeline for a better fix than "We are sorry. Please reset your watch to factory setting and reload all info."
Thank you.
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Hello all,
Great news! We released a System Update to all Gabb Watch 3e devices. This software update addresses several concerns including this error with the black screen.
To ensure your watch has received this software update, your device must still be paired to your MyGabb app. If you have unpaired from your watch and are not able to pair back to it due to the black screen, the watch will not be able to receive the update.
To receive the most recent update, place the watch on the charger and give it time to receive and finish the update. If you do not see any change and are continuing to experienced the Android Recovery screen, further investigation by our Customer Support is necessary to see if you qualify for a replacement Gabb Watch 3e.
Customer Support can be contacted by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Thank you!
-Gabb Product Team
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