Anyone else having issues connecting Gabb phone 4 to WiFi?

Jennifersuree
Jennifersuree Member Posts: 4
in Gabb phones

at home, we have a hidden WiFi network and for some reason even when I enter all of the information, the Gabb phone will not recognize the network. It is a 2.4 network so I know that is not the issue and everyone other phone/device in my home connects just fine. Any insight?

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Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 541 Admin

    Hello @Jennifersuree,

    Thank you for making this post! Sorry to hear you are having some trouble with the WiFi on your Gabb Phone 4. We have not seen any reports on this. Here are some troubleshooting steps to try:

    1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
    2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps

    We have passed along this information to our team to look into and investigate. Thank you again!

    -Reagan

  • Jennifersuree
    Jennifersuree Member Posts: 4

    tried to do the resets suggested above and still unable to connect to WiFi.

  • Jodi
    Jodi Member Posts: 2

    We are having the same problem. Any fix identified yet?

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 541 Admin

    Hello @Jennifersuree and @Jodi,

    So sorry to hear these troubleshooting steps did not help resolve this. Here are some further troubleshooting to help:

    1. Test other WiFi network options:
      1. Test to see if a mobile hotspot or different home WiFi is compatible with your device
    2. Factory Reset on Gabb Phone 4:
      1. Open Settings App -> System -> Reset Options -> Erase all data (factory reset)

    Hope these troubleshooting steps help!

    -Reagan

  • Ejbp1
    Ejbp1 Member Posts: 1

    We've done the suggestions above but still can't get my daughter's Gabb 4 phone to connect to wifi. No other phones in our house have trouble connecting. This is really disappointing since it's a birthday gift. Please advise a new fix because the ones above are not working.

  • anna432
    anna432 Member Posts: 2

    I had this problem too, but finally found a solution.

    I had set up a 2.4 signal on my 5g device so that the gabb should connect, but it still wasn't working. So I tried messing with the encryption settings and then that worked!

    On 2.4 GHz frequency band I set up as an alternative on my 5G network,

    I had to choose WPA/WPA2 as the WPA version.

    Next my network setup wanted me to choose a WPA encryption mode (note that this option did not show up until after I had selected WPA/WPA2 as my choice first).

    Not knowing what any of it meant, I chose TKIP+AES.

    And suddenly, the gabb 4 could connect to our home wifi.

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