Texts sent to my daughter's Gabb watch # are being receive by a different person
My daughter just got the Gabb Watch 3E. She can send texts to her approved contacts. She can call, and we can call her. But when I text her, she does not receive texts on her watch. They are being received by another person. She is only trying to communicate with people on her approved contact list. I have her Gabb # saved in my phone. Her texts come through to me, but my texts to her, in the same thread, are being received by someone else. I've tried reaching out to Gabb customer service but can't get in touch with an actual person.
Answers
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Hi @jspooner,
So sorry to hear about this experience you ran into with your new Gabb Watch 3e. Apologies for any trouble or concern this caused you and your family. It's so great to see that you were able to get in contact with our Customer Support to get this resolved through troubleshooting. Our team was able to assign a new phone number to your line.
Thank you for working with our team to get this resolved!
-Reagan
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I am having the same issue with my daughter's new gabb pro 4. I have an iphone and when I send a text to her it goes to some random person, but when she texts me or we call, then its just fine.
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We tried texting our child's Gabb watch (to test it) and it went to some random person (and their responsive was rather vulgar).
How can we resolve this?
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So sorry to hear you are experiencing this error. Please contact our amazing Customer Support to get a new phone number assigned to your line. They can be contacted by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Thank you!
-Reagan
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I am having an issue where I am the only one that can text my daughter’s phone. I have 2 other family members approved and she can text them but never receives the text messages they are sending her
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Hi @Mikel,
Sorry to hear you're having trouble with your Gabb Watch 3e. This sounds like your device could be having issues with the network connection or the line needs a new phone number assigned to it. Please reach out to Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Thank you!
-Reagan
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Even after getting a new phone number, we continue to have the same issues. My daughter can text people, but when they respond, it simultaneously goes to her and another person (who responds, and there have been inappropriate responses). I chatted with customer service again for an hour, and the only solution was to change her phone number again. I bought this product because it was supposed to be safe. Instead, it has opened communication to strangers asking for pictures from my family members. My daughter's contacts don't want to text her anymore because they keep getting weird responses from strangers.
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Calls between my phone and my son’s watch go through fine, and when he texts me I receive it, but when I text BACK it is being intercepted by someone else (an iPhone)?? This was not happening prior to tonight.
Looks like…I call: Goes to watch
Watch calls me: comes to me
I text: Goes to strangerStranger texts: comes to me
Watch text: comes to me, same thread
I attached a screenshot to show that when I text the number I’m interacting with an iPhone, but when we test the watch it is received in the same thread as an SMS.
I tried restarting my phone, making sure I included “1” in his phone number, and deleting the text thread. Nothing changed.
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Hi @Brook,
Your post was merged into this one as others have experienced a similar error. Please refer to the post above as you will need to get a new phone number assigned to your line by Customer Support to get this resolved.
Thank you!
-Reagan
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Just gave my daughter a Gabb 4 for her 8th birthday tonight. Everything works fine for me but when her dad calls the number he gets a disrespectful guy responding. She can call him but everytime he calls her back he gets the same random dude, who then calls back with the caller ID being our daughter. Not off to a good start here…
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Hi @StormSky,
Your post was merged into this one as others have experienced a similar issue. So sorry to hear about this experience. This is definitely not the experience we want for customers to have.
It's great to see that you were able to get in contact with our Customer Support and get a new phone number assigned to your line. Thank you for working with our team to help get this resolved!
-Reagan
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