Important System Update for Gabb Watch 3 / 3e

Gabb Product · 2024-10-25T23:00:03+00:00

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Hello all,

We've released an important system update to all Gabb Watch 3/3e devices.

This update includes important battery life enhancements, bug fixes experienced by some users, and performance improvements.

To receive the update automatically, ensure your Watch is connected to Wi-Fi on your home network and connected to a charger at night.

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Learn more about updating your Watch here👈

-Gabb Product Team

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Comments

Babin

Since the watch update, the Gabb watch screen has gone black. We have followed all the troubleshooting tips proposed, but the problem is that when we unpaired the watch, the watch screen is still black and we cannot choose the wifi network and therefore we cannot pair the watch. The watch is fully charged and plugged into a charging device when we try to pair. Both devices (iPhone and Gabb watch) are right next to each other. The app is now failing to detect the Gabb watch. Please tell us how to resolve this issue or get a replacement watch.

Gabb Product

Hello @Babin,

We're sorry to hear that you are experiencing this black screen error on your Gabb Watch 3e. In our recent comment on Gabb Watch 3 Black Screen in the forum, we announced a new System Update was released on 10/25 to resolve the black screen error. However, if your device is unpaired from your MyGabb app, it will not be able to receive the update.

Since your device has been unpaired, you can contact our Customer Support team to see if your device qualifies for a manufacture warranty replacement. Customer Support can be contacted by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you!

-Gabb Product Team

themidiman

Is the update still available for download? I've been having problems with Wi-Fi on my daughter's watch. When I finally connected the wifi adapter with my iPhone hotspot it was 11/2/24. It's saying there's no updates to be had and the device was up to date. The system version screen is here:

If this is not the current version what information should be showing on this screen? And if this isn't how can I be sure that I'm getting the update?

When I check for updates this is what the screen shows:

Reagan - Gabb

Hello @themidiman,

Great question! From your photos, your Gabb Watch has received this update. The best way to ensue your device is on the most recent update is to follow the App and System update you mentioned:

App Update on the Gabb Watch 3:

Connect Gabb Watch to WiFi by going to the settings app
Open the ID app on the watch
Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

System Update on the Gabb Watch 3:

Place watch on charger. Watch must be charged to at least 30% before updating
Open the Check for Updates app
Tap the update button. The watch will automatically restart when the update is done.

If your Gabb Watch 3 says "Software up to date" you will know it is functioning on the most recent update.

-Reagan

themidiman

Thank you @ReaganKowal , I believe this has solved our issue. Would Gabb be willing to start publishing the latest software and app revision #s whenever an update is pushed out?

Reagan - Gabb

Hello @themidiman,

That is great to hear! That is a great idea for the forum. Thank you for the idea. Keep an eye out for a future post with that information included🙌

-Reagan

Racquel

well i just got my phone and i cant even pair my watch with my iphone 16, app keeps booting me out of the system everytime i click the "next" button after it paired up

Gabb Product

Hi @Racquel,

We're sorry to hear about this experience with pairing your new Gabb Phone! Apologies for any frustrations this has caused you and your family. This will happen when the account holder information isn't fully updated in the MyAccount. Our Customer Support team can update this and preform a sync to your account to resolve this.

It looks like they also reached out to you via phone call and were unable to get ahold of you. They have reached out again to help resolve this with you. Please get to them at your earliest convenience. Thank you!

-Gabb Product Team

Eileen

Watch fully charged however only shows 1 bar...will not update, location not working, still able to make calls and text...help please

velvetfire1

Also experiencing issues, please assist (AI chat Support did not help):

Watch fully charged, I check for both updates on the watch and it says it's up to date. GPS hasn't worked since Dec 30th (checked that all settings were on in app and watch) and the app won't link to the watch (on mine or my husband's phone). I've uninstalled the app, logged back in, rebooted her watch numerous times- GPS still doesn't work, Focus time won't turn off on her phone when it shows off in the app. But can still make calls & text during other times and to her emergency contacts during Focus Mode.

Reagan - Gabb

Hello @velvetfire1,

So sorry to hear you're having some trouble with the calling and GPS on your Gabb Watch 3e. You can find several troubleshooting steps that will help resolve these error in this post HERE👈

Please check out that post for further assistance. Thank you!

-Reagan

DaveM

Hello Product Team -

Any update on a future release for the Watch 3/3es to address device stability? I've had to perform 5 factory resets in as many months to address things like-

Failed location updates. Watch is calleable/textable but Gapp App shows no status update for it 10h+. I suspect device had low/no cell signal for period of time but after it was moved back to location with good signal it never recovered.
Primary contact deleted from contacts list on watch? Not even sure how this can happen.
Random watch restarts. I finally saw a situation where the phone was saying it was too hot but since I was trying to perform factory reset at that time was confused.
Backup/restore of data (coins, steps, pets) for the watch app.

The standard response from support of factory reset is really frustrating. These stability issues really make me question the value and trustworthiness of these devices.

Thanks

Gabb Product

Hi @DaveM,

So sorry to hear about your experience with your Gabb Watch 3e. This is definitely not normal behavior for our devices. Our developer team is always looking for ways to continually improve our product and feedback like this is where we know we can improve.

If your device continues to experience these errors after following all the troubleshooting steps to the device that Customer Support suggests, the next step would be to see if your device qualifies for a replacement. You can do this by contacting Customer Support through Live-Chat at www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Gabb Product Team

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