Missing coin purchase on Gabb Go

Juniper · 2024-09-03T22:34:24+00:00

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New watch, so we're just figuring out how it works. My daughter just saved up enough coins to purchase a new pet, but after making the transaction, the coins are gone but the new pet doesn't show up. I realize Gabb Go is a really secondary feature of the watch, but the disappointment is significant for her, and the motivation to walk/do tasks is gone if the coins system doesn't work. We've tried restarting the watch.

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Comments

WongMom

Experiencing the same issue on both of my kids watches. They are devastated and now totally discouraged of trying to earn coins. We need an update! Please fix, Gabb!!

Query

I'm having the same issue with my son's new watch. We've tried the steps above with no luck.

Please fix this soon. It's killed his motivation, not being able to get the cute axolotl he's been diligently saving for.

Gabb_user

same issue. Saved up coins. Tried to purchase a pet. Lost all coins. No pet. Repeat. Same issue. Any resolution?

Query

Just adding my voice to the long list here. We tried the update step posted back in September, manually readded all of the coins, and it still isn't working. We did see his purchase (the axolotl) briefly show up on the watch's main screen but it quickly disappeared.

Please fix this as soon as possible. This is not a good start to our relationship with Gabb.

Query

Adding another voice to the issue. We tried the update step outlined in September, went through manually readding all of the coins, and it still not working. We saw his purchase briefly show up on the main screen and then disappeared.

Please fix this as soon as possible. This is not a good start to our experience with Gabb.

Roach00

Same issue... Son saved and bought the T Rex. No T Rex....

Tara2133

same issue here. It is happening on two out of three of my kids’ watches. My kids are working hard to do their chores for several weeks just to have their hard work amount to nothing when the coins disappear and no pet to show for it. To say they are sad and disappointed is an understatement. This watch was their highlight of Christmas morning and now they are losing that joy along with any motivation to do their tasks in the Gabb go app. Please fix this issue or come up with a new system to reward these children.

Tara2133

Another frustrated mom here. We have three kids with new watches from Christmas and two of my children are experiencing this issue. They have tried using coins for three pets between the two of them and their coins are just lost with nothing to show for them. This has made for VERY sad children after they diligently did chores for several weeks to earn their coins. This is one of the main features we were looking forward to and it is highly disappointing that we can’t find a way to remedy this situation. Our kids are feeling quite upset about these watches that they were just jumping up and down about a few weeks ago on Christmas. Please fix this issue with buying pets faster GABB.

Shanen

Why is the Gabb Go app still not working correctly? My son spent 350 coins on a pet, and the coins were taken, but the pet was not added. We have tried all the previous suggestions of software and firmware updates with no success. Does Gabb have a plan to fix this? I noticed no response to previous comments for several months.

MommaKim

Same issue and same very disappointed kid. For many of our kids, reward-based learning is the best way for them to learn and be motivated to do new things. This issue, though it seems trivial, isn’t to them and affect their progress. Imagine you worked for $1,000 then someone stole it from you. GABB, please provide an update and fix ASAP!

Tatum11

We are having issues with my daughter’s gabb watch as well as my son and daughter’s gabb phone. For the watch— she has tried really hard TWO DIFFERENT TIMES to buy another pet (the cat) and it doesn’t give it to her and just takes her coins. That is so frustrating and really discouraging for her. Can yall please get that fixed!!??? I see that it’s been going on for months for other people. For the phones: my son and daughter are trying to add photos to their contacts and there is no confirm button or anything so they aren’t able to do it. They have a gabb phone 4. Can you please get back to me with a fix for both. We have already updated everything.

ShawnaW

Has there been a resolution yet? Can there be a feature for the parent to add points? None of the troubleshooting steps worked..

Dearindes

she bought a octopus she went back and has no coins and no octopus how do we fix this this has happened many times

Dearindes

how do we fix this problem about a missing pet purchase it happened a bunch of times

Dearindes

yeah the same here we saved up enough coins for an Octopus and now we have no coins and no pet how do we fix this!!!!????

KDB2025

Adding our complaint to the list! New watch for Christmas….saved for an Axolotl and it took our money, but did not give us the critter. We tried all of the resets. There needs to be a fix for this! A manual reset on the parent app….

Epick

Adding a comment here too as I’ve just come across this thread. Three watches purchased at Thanksgiving. Two watches have gone into android recovery mode and my kids have lost everything. Also had several instances on all three watches that kids have purchased animals/actions and the coins disappear, but nothing appears. My kids have gone through tears and don’t want to work towards tasks anymore. I’m quite saddened that I bought these devices… thought they would be a good investment, but after seeing this thread with no follow up from Gabb for months is frustrating. I’ve already called and troubleshot with them three separate times on the phone for these issues.

Gabb Product

Hello all!

We have great news! As of today (1/23/2025), a new update was released to all Gabb Watch 3e's with a fix to this bug. To receive this update on your Gabb Watch, follow these steps:

App Update on the Gabb Watch 3:

Connect Gabb Watch to WiFi by going to the settings app
Open the ID app on the watch
Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

System Update on the Gabb Watch 3:

Place watch on charger. Watch must be charged to at least 30% before updating
Open the Check for Updates app
Tap the update button. The watch will automatically restart when the update is done.

If you experience any further trouble with this error after following the above steps, please contact our Customer Support to escalate the issue. Our Customer Support can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you for your patience and understanding as we worked to get this error resolved!

-Gabb Product Team

Talia

Hey all, looks like there might actually be a fix?? I just checked their updates, and a few days ago they said they fixed the bug on an update. So I just updated everything again, made a bunch of tasks so she could get her coins back, and we tried it again. It worked. Hopefully it works for all of you!!

awbabalola

chiming in to echo Talia’s comment - we had the same issue as everyone else (I found this thread a month or so ago).

Just now, after checking to see if there was a fix and seeing Talia’s post, we did the updates, loaded up her coins via tasks, and then she bought the Axolotyl and it worked! She was so happy! She was disappointed before after working to earn coins and it not work, so glad it’s been fixed now. Now she can toggle back and forth between the Cat (which she already had) and the new one.

kbcfd

My kiddo “saved up” enough coins to buy a penguin at the pet store yesterday. This morning: no penguin and no coins. I’ve searched this thread and saw the as of Sept of last year, this problem was supposed to be fixed. Well, apparently it’s not. We just got this watch in November and supposedly everything is up to date. I really wish this watch wasn’t so glitchy. Always seems to be something with this device (missing screens (alot), lost pets and coins). Pretty frustrating.

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