No live tracking on Gabb 3
We recently "upgraded" to the Gabb 3 watch from the first generation. Disappointed it doesn't have lice tracking on it. Also having lots of location monitoring issues. Not sure how this is an upgrade.
Comments
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Hi @CheKylSw
So sorry to hear you are facing some concerns and trouble with the tracking on your Gabb Watch 3. The Gabb Watch 3 updates its location every 15 minutes by default, except when the child is stationary or in a safe zone to help conserve battery. You can always track your child's real-time location in the MyGabb App by clicking "locate!"
Our team has recently made improvements to the location reporting. To ensure the best performance, update your watch by following these troubleshooting steps:
- Connect to WiFi
- Place the watch on the charger. Watch must be charged to at least 30% before updating
- Open the Check for Updates app (shown below)
- Tap the
updatebutton. The watch will automatically restart when the update is done.
You can also visit our Help Article here for more tips on improving your GPS. Hope this helps!
-Reagan
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I’m frustrated! The watch location continues to show our address not the location of the watch.
I updated the Gabb app and battery is charged.
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Hey @Donna,
Have you had a chance to follow the troubleshooting steps from the post above? The Help Article could really help with this error you are experiencing as well. We want to make sure to help get this working properly for you. It looks like our Customer Support has sent you an email to help. Make sure to check that out!
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Our tracking ability has also taken a big backslide since updating. It now show me a location from a long time ago (e.g. "17 hrs ago"), and when I hit locate, says it's unable to connect to device (although it is on, connected to wifi, and updated).
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@fitz that happened on our watch too. I reached out to their support and got help. They had me make sure my app was up to date and then told me to unpair from the watch and pair again if that didn't work. Luckily updating my app helped so I didn't have to pair all over again.
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Good call, @HollyBowman22!
Our Customer Support is a great resource. They have several troubleshooting steps that can help in this situation. For quick troubleshooting to do on your own, check out these tips:
- Ensure your MyGabb app is on the most recent update will definitely help with error messages you are experiencing. You can
check for updatethrough the App Store or Google Play Store on your parent phone. - Holly mentioned the troubleshooting step of unpairing from the Gabb Watch
(MyGabb app > Devices > Profile > Remove Device)and pairing back to the Gabb Watch. This is a troubleshooting step to help with the connection between the MyGabb App and the Watch.
Hope this helps!
-Reagan
1 - Ensure your MyGabb app is on the most recent update will definitely help with error messages you are experiencing. You can
