Supposedly Gabb has a "Safe Video Calling" feature. How are we supposed to get that to work? Feeling a little frustrated not knowing how to facetime my child
Hi there Jo,
Sorry you're feeling frustrated. Never fun trying communicate with your child and not being able to. Here are steps and info on using Safe Video Calling:
Controls
Safe Video Calling
The video call settings may take a few hours to sync but you can expedite this process by going to Settings > Troubleshooting > Sync Settings in your child's Gabb Messenger app on their device.
Settings
Troubleshooting
Sync Settings
In addition to Safe Video Calling, the Gabb Messenger Parent app will notify you if high risk content (explicit images, links or harmful words from from unknown contacts etc) are being sent or received. For more info on features of Gabb Messenger see our Gabb Messenger product page.
-Bob
YEs my child can video call like 8 people all the sudden and can video call me I would change some things but it's ok
Hello! We recently got the Gabb Phone 4 for our daughter. Im the account owner and Im the only person with the option to video call. My wife downloaded the gabb messenger app but doesn't get the option. How do we get this to work?
Hello @RHagen
Your post was merged into this one as others have experienced a similar question.
Video calls can only be made to the Primary Contact and other Gabb Phones who have Gabb Messenger installed and enabled. If the contact does not have Gabb Messenger installed on their device your child will not be able to make video calls to that person. Children can make video calls to parents who have the Gabb Messenger Parent app installed on their smartphone.
Here are some troubleshooting steps to follow if you are unable to video call:
To/from a parent:
To/from another child:
Hope this helps!
-Reagan
We have tried all of the above but the option still does not pop up to video call from my wifes. It also doesn't give the option on the Gabb phone
Hi @RHagen,
Please note that video calls can only be made to the Primary Contact (not a Guardian contact) and other Gabb Phones who have Gabb Messenger. Approved contacts that are not Gabb Phones are unable to video call at this time.
Sorry for any confusion! Our team is working to make this a possibility in the future.
Thank you!
I'm the primary contact and yet cannot video call my child. When he calls, it will pop up on my phone. I hit the button to answer and nothing happens. My phone acts like it is connected but it's not and it continues to ring on my child's phone.
@Psch0813,
Sorry to hear you're experiencing some trouble with the video calling. Here are some troubleshooting steps to follow:
Please note, it can take up to 4 hours for the child’s device to sync with the parent app for the first time. Manually syncing through the troubleshooting menu can expedite this process.
Hope these troubleshooting steps help!
New user here, and I am a little confused. I see from a previous thread that it’s still a ‘work in progress’ to allow Gabb phones to Facetime with Guardian accounts. We only have 1 phone.
Does that mean these phones can technically only make video calls with 1 person? their primary acct?
I was under the assumption my child’s friends could download a Gabb app (from their app stores), and then Facetime together. That was how the safe video call feature was explained to me. Is this not the case?
Is there a roadmap for when these key features will be implemented? thanks.
Hello @user42
Great questions! At this time, video calls can only be made to the Primary Contact and other Gabb Phone users who have Gabb Messenger downloaded. We hope to expand of this feature in the future.
You can learn more about video calling in Gabb Messenger here in our Help Article:
https://gabb.com/support/software/gabb-messenger-user-guide/#h-safe-video-calling-on-gabb-messenger
Hope this information helps!
My kid only having the capability to video chat me and not my husband while he’s on shift or her grandparents or any friends is disappointing. None of her typical friends have a gabb and none of her grandparents have a gabb. We got this phone due to the video chat option only to find out that I’m the only one who can video chat her which is totally unnecessary since I’m with her all of the time. She is 14 with Down syndrome and knows she is missing out but can’t have a phone conversation clearly without someone seeing her and she can’t text well yet. She was so excited to get a phone and be like her peers only to wind up with a $30/month camera. I’m hoping my feedback for the capabilities for the special needs community is considered. Sure I could get my kid an iPhone and make this possible but then a world that she shouldn’t be exposed to would be at her fingertips. Please pass the info along. I’ll be checking if the bark phone has this capability currently. I’d like to stay with gabb since I’ve been with them since the beginning but if it no longer fulfills the needs of our family we’ll have to switch.
Hello all!
Great news! You can now make and receive safe video calls from friends and family who have Gabb Messenger installed on their phone! The Gabb Messenger is available to download from the Apple App Store & Google Play Store. Your child must send a one-time link to their friend or family member with an invite to join Gabb Messenger. They can only send a link to someone who is already a contact. Learn how to Manage Contacts HERE👈
The parent experience will remain the same. The Gabb Messenger Parent app will now be called Gabb Messenger. Download & log in to the updated Gabb Messenger app on your smartphone using your existing credentials (not your child’s). This allows you to have access to all of the Gabb Messenger parental controls. Enable Safe Video Calling by following these steps:
Save Video Calling on
Kids can send a one-time link to friends & family to invite them to use Safe Video Calling on Gabb Messenger. This person must already be a contact in your child’s phone.
Here’s how to send a link to a friend or family member:
After the friend or family member completes the sign-up process your child will be able to make or receive Safe Video Calls to/from that contact.
Follow these steps to sign up for Gabb Messenger as a friend or family member after receiving the one-time link from the child:
You can learn more in our Help Article HERE👈 We hope you are as excited about this as we are!
-Gabb Product Team
I’m a teenager and my boyfriend has a gabb phone while I have an iphone, i would like to video call him while we play minecraft so i can actually see his face and hear his voice. I downloaded the gabb messenger app but it doesn’t show that he invited me when he has multiple times, i’ve reached out the support people and they haven’t gotten back to me after a week. every time i log into the gabb messenger app it tells me i need a gabb contact to invite me, i just wanna play minecraft with him 😭😭😭 please parents of this website help an innocent gay teenager in need thank you!!!!!! the first photo is a screenshot of what shows when i log into the app and the second one is what shows when he tries to invite me. again thank you!!!!!
Hi @Ember123,
Your post was merged into this one as others have asked a similar question! The steps and Help Article to help answer your question are posted above your comment from @Gabb Product. Check it out!
My daughter and her cousin have Gabb phones. They have each tried sending the other the invite link to a video call, but when either one taps the video link in Gabb Messenger, nothing happens.
So we tried having her cousin send me an invite link so my daughter could do a video call with her using my Android phone. I do have Gabb Messenger and I am able to video-call my daughter's Gabby phone. But when I tap the invite link from her cousin, I am sent to the Google Play app. When I click Open to launch Gabb Messenger, the app just opens and nothing else happens.
How can we get Gabb-to-Gabb video calling working?
Hi @BenDunlap,
Thank you for sharing this experience. We'd love to help clarify to make this a smoother experience. When two Gabb Phones are trying to video call each other, the invite link is not part of the process. The invite link is only for the Friends & Family experience who are non-Gabb Phone users. Video calling between two Gabb users, can do so by following these steps:
Our team has been made aware of the experience regarding attempting to video call between the parent phone and friends Gabb Phone. Update on this will be posted to this thread as soon as we have received word. Thank you for bringing this to our attention.
How do i verify my phone number on gabb messenger so i cam video call my son? There’s always this error the code entered is not correct ?
Hi @JustinErwin,
Sorry to see you're having some trouble getting logged into the Gabb Messenger app from the invitation to Video Call. To troubleshoot this, please follow these steps:
Delete
Re-Download
re-send
I just got the phone daughter. We have added contacts and I have approved them from the gab parent app. We know that each contact has to download Gabb Messenger on their phone in order to make video calls. On my daughter’s phone, There is no video icon next to any of the contacts. So there is no way for my daughter to send the contacts a link for them to connect with her for the video chat. Please advise.
Hi @Akcarl1,
Sorry to hear you're experiencing some trouble with the video calling feature on your Gabb Phone 4. Your post was merged into this one as others might experience a similar issue and can look at these troubleshooting steps for assistance.
Since your Gabb Phone 4 is not displaying the video link icon in Gabb Messenger, here are a few troubleshooting steps to help:
Dashboard
View Details
one
Reset Wifi & Bluetooth
Reset Apps
RESET SETTINGS
Gabb Messenger
If you are still not seeing the video calling link after following these steps, please contact our Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They can look further into your account to see if further troubleshooting is necessary.
Let me start off with, I understand technology and am not challenged. I have done all the troubleshooting this entire thread has suggested. We are both signed in, I have the app, both up to date, blah blah blah. I am the primary contact. The lock is no longer on the video icon and I have enabled video calling (days ago). When he goes to call me it will ring and come through, I go to answer and it won't connect. Then when you try to do it again, the video icon is no longer blue, it's grey. Or says video chat not available. I've tried video calling from my phone, no avail. I've restarted both phones, and like I said, I've tried all trouble shooting this thread offers. Help!
My daughter and her friend were video calling when it randomly stopped and said that it was terminated and video call option was on pause. It also said that the parent can fix it but I can't figure out how. How do I unpause my daughters video call option?
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