Is there a way to restore contacts and settings on Gabb watch 3?

Mat · 2024-07-10T19:47:38+00:00

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I had to do a factory reset to fix the watch. I thought Gabb ID was backing up settings like contacts, text presets, quiet times, safe zones, etc. But it doesn't look like it, and I can't find any info on restoring these settings. I really don't want to spend a bunch of time getting that all set up again. As we know it is not a quick process. And I'm sure I'll have to factory reset it again eventually when it stops working again. Hopefully I can restore these settings.

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Comments

Reagan - Gabb

Hello @Mat,

Thank you for this post and for this feedback. A backup feature through the Gabb ID is not currently available on the Gabb Watch 3 at this time. Our team is continually looking into new features to best fit our customers daily lives.

This feature has been suggested on our Feature Idea page. Our team uses this a a resource to potential future updates. Give that post a vote so our team can know the interest customers have in this feature. Thank you!

-Reagan

soccersam27

Would this include the moby faces, too?

Reagan - Gabb

@soccersam27 The Moby Fox Watch faces are not backed out through the Gabb ID at this time. This is great feedback. We'll send it over to our team to look into for future update!

-Reagan

AllisonJones

We just bought a 3e for our daughter less than a week ago. It already locked up with a black screen. After it factory reset on its own tech support had us remove the device in the app and all information was lost. Nothing was backup as this post says is supposed to be a feature. Lost all coins, pets, contacts, etc. Started completely over from scratch. Not a good start for us.

Also, I can't log out of my account on this website. It just keep logging back in.

AllisonJones

Not covered in this article is that it looks like you have to go into the ID app on the phone and manually backup the phone after logging in with gabb id account. This appeared to make a backup. But do we really have to back it up manually everytime? can this not be automatic?

Reagan - Gabb

Hi @AllisonJones,

At this time, all contacts will need to be manually entered into the Gabb Watch 3e. Our team is actively working to update this process to allow for contacts and other data to be automatically backed up to the Gabb ID. We see and hear the want for this awesome feature and are working hard to bring it to fruition.

-Reagan

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