Can I edit the information of the Primary Contact for my child's device?

cberry88
cberry88 Member Posts: 7
edited June 4 in Gabb watches

Just got the Gabb Watch 3 yesterday (yay)! I am listed as the primary contact, but when I try to upload my picture (tried choosing one from the library and taking a new pic) and change my display name to anything (Mom, Mama, Mommy, Ma, even Bruh!) I get an error that says "MyGabb Forbidden". I am using the Gabb app on an iPhone and my software is all updated to the latest versions. Hate that when I call my little guy, my first and last name shows up. 😫 Help!

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  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin
    edited June 4

    Hey @cberry88 and @Robinstadwick,

    Sorry to hear about that error when changing your display name! I just checked with our Product team. They're going to be looking into this and get it fixed! We for sure want you to be able to change that display name to whatever you need without getting an error. We'll keep you up to date when a fix is rolled out.

    With the contact photo, you can troubleshoot the error by following these steps: Go to the hamburger menu > Settings > Change the profile photo from there.

    -Reagan

  • cberry88
    cberry88 Member Posts: 7

    @ReaganKowal There is an error when trying to change just the pic, too. Sounds like you guys might have something broken on the back end. I was hoping to outsmart the system by adding myself as a new contact, but it was too smart and recognized my efforts… Rats! I look forward to the fix!

  • Robert Dean
    Robert Dean Administrator Posts: 8 Admin

    I was hoping to outsmart the system by adding myself as a new contact, but it was too smart and recognized my efforts… Rats!

    @cberry88 Excellent work around attempt there! Thanks so much for the post. We're actively working on that error message. We've identified the issue and will work to get it resolved so you can change your display name and contact photo successfully. Like @ReaganKowal mentioned, we'll for sure let you know when a fix is out.

    BTW - welcome to Gabb Discussions!

    -Bob

  • Mon805
    Mon805 Member Posts: 2

    I am experiencing the exact same thing. I was able to add my husband as "Daddy" but I cannot change my name at all. The only way I was able to change the photo was by going to my own profile and changing it there. I still cannot change it to say Mama which is frustrating me but I am glad I got on the computer and found this thread. So its not just me

  • Hollymom3
    Hollymom3 Member Posts: 3

    I am also getting the same forbidden error. I am trying to update my name as “mom” on my son’s watch and also add a profile picture and getting the forbidden message.

  • cberry88
    cberry88 Member Posts: 7

    @Mon805 and @Hollymom3 y'all are not alone, and Gabb is on it! I look forward to the fix, I just hope it is a quick one. Thankfully they've already found the issue(s) which can be a big part of the battle! Here's to the correction going smoothly 🤞🤞🤞

  • DaniHuffman1418
    DaniHuffman1418 Member Posts: 2

    got mine in today, and same issue. Hopefully a fix soon!

  • Tryingtogabb
    Tryingtogabb Member Posts: 2

    same problem. Looking forward to a solution.

  • Gen
    Gen Member Posts: 2

    Same problem. Please fix!

  • tmontyg
    tmontyg Member Posts: 2

    Same issue. Hoping for a fix soon!

  • RH8810
    RH8810 Member Posts: 4

    Is there an ETA for this fix? Thank you!

  • RH8810
    RH8810 Member Posts: 4

    Do you have a timeframe for the correction? Like others I’d like my child to see the name Mom

  • Robert Dean
    Robert Dean Administrator Posts: 8 Admin

    Hi everyone,

    Thanks for commenting. Although we don't have a specific ETA for the fix, we're actively working on it now. We for sure want parents to be able to dictate what their contact name appears as on their child's watch.

    We'll be heads down getting this updated. We'll announce here in the thread when we've released a fix. Thank you so much!

  • LSasitronaree
    LSasitronaree Member Posts: 2

    I just received our watch today and having the same exact issue. Do you have a timeframe of when this will be corrected?

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin

    Hi @LSasitronaree,

    I'm sorry to hear you are experiencing this error. Check out @Bob Dean message right above yours for information on that timeframe. Thanks!

    -Reagan

  • Rvgurganus
    Rvgurganus Member Posts: 2

    Also having the same issue. Looking forward to a quick fix soon. Thanks!

  • Catina
    Catina Member Posts: 2

    I'm having the same issue. Just commenting so I can see when the fix comes out! I was feeling really dumb. 🤣

  • scouts_mama_29
    scouts_mama_29 Member Posts: 2

    Yep! Just received my daughter’s watch and having the same issue! PLEASE fix ASAP!

  • CMcFarland
    CMcFarland Member Posts: 2

    I added myself as another contact (not guardian) just contact as Mom and my #. The watch only shows me once on her contacts as Mom. It seemed to fix it for now.

  • DonayBE
    DonayBE Member Posts: 2

    Same “forbidden” error for me as well, hopefully this is being prioritized since my daughter definitely doesn’t call me by my government name 😆

  • JMongler
    JMongler Member Posts: 2

    Same error. Commenting / following for update alert.

  • Kristen
    Kristen Member Posts: 2

    Same error! Looking forward to an update soon!

  • GeorgeM
    GeorgeM Member Posts: 2

    I just received my daughter's watch today and I am also having the same issue. I have tried it multiple times, updated the app, and I am still not able to change the display name on my daughter's watch.

    Hoping this issue gets resolved soon.

  • Mama_lulu21
    Mama_lulu21 Member Posts: 2

    Just set up our watch yesterday and experiencing the same problem with the forbidden error code! Hopefully it can be fixed :)

  • JoMama
    JoMama Member Posts: 2

    Also adding a comment to get information on when it is fixed. Thanks!

  • MelissaH23
    MelissaH23 Member Posts: 2

    Received our watch today, and are having the same issue.

  • Momof5Boys
    Momof5Boys Member Posts: 6

    Me to!

  • jais2001
    jais2001 Member Posts: 4

    Came here with the same question! I was able to put my picture in but would DEF like to change my contact name to appropriate for what he calls me!! Hopefully update comes soon.

  • Jkelly
    Jkelly Member Posts: 2

    same problem

    Here….. hoping to be alerted when a fix comes through. Thanks!

  • mom003
    mom003 Member Posts: 3

    Just got my watches, and same problem here. Hope I get alerted as well when the problem is fixed.

  • Gabb Product
    Gabb Product Administrator Posts: 113 Admin

    Hi all,

    Thank you so much for your comments on the post. We're aware of you here and are focused on making it possible for you to update your display name to whatever your child needs.

    While it won't be ready in the next few days, we wanted to keep you in the loop. We're working hard to implement this feature and will update you once it's launched. We hear you and appreciate your patience as we make this functionality available to you.

    -Gabb Product Team

  • Michelle
    Michelle Member Posts: 2

    commenting to stay updated!

  • Tmox843
    Tmox843 Member Posts: 2

    commenting to stay updated!

  • BLHokie
    BLHokie Member Posts: 2

    Same issue. Posting for update info.

  • jwest
    jwest Member Posts: 2

    also waiting on this fix

  • Dana
    Dana Member Posts: 6

    Same problem here

  • AKBrown
    AKBrown Member Posts: 2

    having the same issue!!! Please get this fixed

  • jbrownhund
    jbrownhund Member Posts: 2

    Same, still waiting for update/fix

  • Staceisgrrreat
    Staceisgrrreat Member Posts: 2

    commenting to stay updated on this bug fix

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