Can I edit the information of the Primary Contact for my child's device?

cberry88 · 2024-06-04T21:23:21+00:00

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Just got the Gabb Watch 3 yesterday (yay)! I am listed as the primary contact, but when I try to upload my picture (tried choosing one from the library and taking a new pic) and change my display name to anything (Mom, Mama, Mommy, Ma, even Bruh!) I get an error that says "MyGabb Forbidden". I am using the Gabb app on an iPhone and my software is all updated to the latest versions. Hate that when I call my little guy, my first and last name shows up. 😫 Help!

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Accepted answers

Gabb Product

Hi everyone,

As of July 8, 2024 we have released an update to the MyGabb App that will allow you to change the display name and contact photo of the primary contact.

Steps:

Update your MyGabb app in the App Store (iOS) or Play Store (Android)
Tap your child's device profile
Tap Manage on Contacts
Tap your (the Primary) contact. Update your Display Name and Profile Picture.

Thank you for your comments on the discussion!

-Gabb Product Team

All comments

Robinstadwick

I'm trying to update my display name to 'mom's but I keep getting an error, that says forbidden... anyone else have this issue, if so how did you fix it?

Reagan - Gabb

Hey @cberry88 and @Robinstadwick,

Sorry to hear about that error when changing your display name! I just checked with our Product team. They're going to be looking into this and get it fixed! We for sure want you to be able to change that display name to whatever you need without getting an error. We'll keep you up to date when a fix is rolled out.

With the contact photo, you can troubleshoot the error by following these steps: Go to the hamburger menu > Settings > Change the profile photo from there.

-Reagan

cberry88

@ReaganKowal There is an error when trying to change just the pic, too. Sounds like you guys might have something broken on the back end. I was hoping to outsmart the system by adding myself as a new contact, but it was too smart and recognized my efforts… Rats! I look forward to the fix!

Robert Dean

I was hoping to outsmart the system by adding myself as a new contact, but it was too smart and recognized my efforts… Rats!

@cberry88 Excellent work around attempt there! Thanks so much for the post. We're actively working on that error message. We've identified the issue and will work to get it resolved so you can change your display name and contact photo successfully. Like @ReaganKowal mentioned, we'll for sure let you know when a fix is out.

BTW - welcome to Gabb Discussions!

-Bob

Hollymom3

I am also getting the same forbidden error. I am trying to update my name as “mom” on my son’s watch and also add a profile picture and getting the forbidden message.

Mon805

I am experiencing the exact same thing. I was able to add my husband as "Daddy" but I cannot change my name at all. The only way I was able to change the photo was by going to my own profile and changing it there. I still cannot change it to say Mama which is frustrating me but I am glad I got on the computer and found this thread. So its not just me

cberry88

@Mon805 and @Hollymom3 y'all are not alone, and Gabb is on it! I look forward to the fix, I just hope it is a quick one. Thankfully they've already found the issue(s) which can be a big part of the battle! Here's to the correction going smoothly 🤞🤞🤞

DaniHuffman1418

got mine in today, and same issue. Hopefully a fix soon!

Tryingtogabb

same problem. Looking forward to a solution.

Gen

Same problem. Please fix!

tmontyg

Same issue. Hoping for a fix soon!

RH8810

Do you have a timeframe for the correction? Like others I’d like my child to see the name Mom

RH8810

Is there an ETA for this fix? Thank you!

Robert Dean

Hi everyone,

Thanks for commenting. Although we don't have a specific ETA for the fix, we're actively working on it now. We for sure want parents to be able to dictate what their contact name appears as on their child's watch.

We'll be heads down getting this updated. We'll announce here in the thread when we've released a fix. Thank you so much!

LSasitronaree

I just received our watch today and having the same exact issue. Do you have a timeframe of when this will be corrected?

Reagan - Gabb

Hi @LSasitronaree,

I'm sorry to hear you are experiencing this error. Check out @Bob Dean message right above yours for information on that timeframe. Thanks!

-Reagan

Rvgurganus

Also having the same issue. Looking forward to a quick fix soon. Thanks!

Catina

I'm having the same issue. Just commenting so I can see when the fix comes out! I was feeling really dumb. 🤣

scouts_mama_29

Yep! Just received my daughter’s watch and having the same issue! PLEASE fix ASAP!

CMcFarland

I added myself as another contact (not guardian) just contact as Mom and my #. The watch only shows me once on her contacts as Mom. It seemed to fix it for now.

DonayBE

Same “forbidden” error for me as well, hopefully this is being prioritized since my daughter definitely doesn’t call me by my government name 😆

JMongler

Same error. Commenting / following for update alert.

Kristen

Same error! Looking forward to an update soon!

GeorgeM

I just received my daughter's watch today and I am also having the same issue. I have tried it multiple times, updated the app, and I am still not able to change the display name on my daughter's watch.

Hoping this issue gets resolved soon.

Mama_lulu21

Just set up our watch yesterday and experiencing the same problem with the forbidden error code! Hopefully it can be fixed :)

JoMama

Also adding a comment to get information on when it is fixed. Thanks!

MelissaH23

Received our watch today, and are having the same issue.

Momof5Boys

Me to!

jais2001

Came here with the same question! I was able to put my picture in but would DEF like to change my contact name to appropriate for what he calls me!! Hopefully update comes soon.

Jkelly

same problem

Here….. hoping to be alerted when a fix comes through. Thanks!

mom003

Just got my watches, and same problem here. Hope I get alerted as well when the problem is fixed.

Gabb Product

Hi all,

Thank you so much for your comments on the post. We're aware of you here and are focused on making it possible for you to update your display name to whatever your child needs.

While it won't be ready in the next few days, we wanted to keep you in the loop. We're working hard to implement this feature and will update you once it's launched. We hear you and appreciate your patience as we make this functionality available to you.