Can I edit the information of the Primary Contact for my child's device?

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Answers

  • Dana
    Dana Member Posts: 6

    Same problem here

  • JodiT320
    JodiT320 Member Posts: 2

    Same issue as everyone else.

  • Hayco
    Hayco Member Posts: 2

    Same problem here

  • erniencsu
    erniencsu Member Posts: 3

    same problem

  • Fpileg22
    Fpileg22 Member Posts: 2

    commenting to stay updated

  • taylorcamp2115
    taylorcamp2115 Member Posts: 2

    Having this same issue now after having to do a factory reset for other unrelated issues. Following for the solution.

  • Kendalovecchio
    Kendalovecchio Member Posts: 2

    commenting to stay updated

  • Ashley_Arnold
    Ashley_Arnold Member Posts: 2

    following due to same issue… Just upgraded to Gabb Watch 3 after having an older device for two years and it wiped my contact photo and display name when I activated the new device for my son. Hopefully GABB fixes this quickly. Looks like it's ready been a couple of weeks as a known issue.

  • MariaM
    MariaM Member Posts: 2

    just got our watch today, we have the same issue.

  • Slerner
    Slerner Member Posts: 2

    same issue, waiting for update so following here.

  • Bkennedy
    Bkennedy Member Posts: 2

    Same problem. Please fix this!

  • Megan622
    Megan622 Member Posts: 3

    same problem!!! Just set the watch up for my sons birthday tomorrow and I’m sad I’m “Megan” instead of mom in his watch 😕

    following for updates!

  • erniencsu
    erniencsu Member Posts: 3

    same problem

  • CrystalO
    CrystalO Member Posts: 2

    Same issue. Eagerly awaiting the fix. Thanks!

  • KellerS
    KellerS Member Posts: 2

    Same issue here.

  • Emrogers336
    Emrogers336 Member Posts: 3

    Same exact problem here! Also, can anyone else's spouse be a primary too??

  • sarnitch14
    sarnitch14 Member Posts: 3

    Just set my daughters up and same issue still adding “mom” as a display name is “forbidden”

  • Ofam13
    Ofam13 Member Posts: 2

    same problem - commenting to stay updated

  • SWolfe27
    SWolfe27 Member Posts: 2

    Same issue

  • LyaG
    LyaG Member Posts: 2

    same issue, commenting to stay updated

  • Thohl
    Thohl Member Posts: 2

    Commenting to stay updated

  • Emrogers336
    Emrogers336 Member Posts: 3

    This issue is huge because if i cant update my contact info it makes it so i cant call my daughter during set quiet times which literally makes a kid watch pointless. I cant send her to camp or school with the ability to call or text anyone or get on apps. We havent really been able to use this.

  • Nancy
    Nancy Member Posts: 4

    same. Disappointing. Everyone has a photo and title and I get my full name and no image.

  • Reese
    Reese Member Posts: 2

    Same problem too. Following.

  • SelahD7964
    SelahD7964 Member Posts: 2

    any updates here? I just got mine and same issue

  • vshant805
    vshant805 Member Posts: 2

    Same problem.

  • BascettaMom
    BascettaMom Member Posts: 2

    Still no fix? I would love for it to read as "mom" like it did on Gabb Watch 2. I don't understand why this is happening & hasn't been fixed. It's been a month.

  • melissasmith
    melissasmith Member Posts: 2

    Experiencing the same problem after factory reset. Following for resolution.

  • Gabb Product
    Gabb Product Administrator Posts: 113 Admin

    Hello all,

    Thank you for commenting and following the thread. We wanted to let you know we're still working through making the primary contact on the watch be able to change their display name as it appears on the Watch. We wanted to make sure you know that this isn't forgotten and we're still actively working through it.

    Although we don't have a firm release date in the next few days, we appreciate your patience. We understand the need here and are looking to make sure that the display name can reflect "mom", "dad", or whatever you need it to reflect. Thank you.

    -Gabb Product Team

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin

    Hello @cberry88!

    Thank you so much for initially posting this discussion. Good news, the feature is now available! Thanks for bringing this up.

    -Reagan

  • cberry88
    cberry88 Member Posts: 7

    Thanks @Gabb Product for getting this corrected!!! Looks like we will have a lot of happy Gabbers around here!

  • keo828
    keo828 Member Posts: 2

    Hi! Is this still an issue that you're aware of? I'm unable to change or modify my name in my daughters contacts. Also, I'm not seeing a 'primary' contact under either of their profiles. Only 'guardian' (my husband) and 'other contacts'. When I view myself under personal info in the settings on the app, I can only modify my photo, not my name. Please help! :)

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin

    Hi @keo828,

    Thank you for your comment and question! Sorry to hear you're having some trouble with this feature. To help clarify, the Primary Contact is the contact information of the account holder. Aside from your comment, we have not received any feedback of this error after the update on July 8th. Let's see if troubleshooting can help!

    • Update MyGabb App:
      • Delete and Re-Install the MyGabb app from the parent phone
      • Ensure you log into the MyGabb app with the primary account holder username and password
    • Update Software on the Gabb Watch 3:
      • Connect Gabb Watch to WiFi by going to the settings app
      • Open the ID app on the watch
      • Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times.
      • This may take several minutes to finish.
      • Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
        Software Update Photo.png
    • Update the Firmware on the Gabb Watch 3:
      • Place watch on charger. Watch must be charged to at least 30% before updating
      • Open the Check for Updates app
      • Tap the update button. The watch will automatically restart when the update is done.
        Firmware Update Photo.png
    • Soft reset to the Gabb Watch 3:
      • Hold the power button down for 4 seconds
      • Select the power off icon on the watch screen
      • Wait 15 seconds
      • Hold the power button for another 4 seconds to turn the watch back on

    If you do not see a change after following the above troubleshooting steps, the next steps will involve unpairing and pairing back to the Gabb Watch.

    • Hard reset (Factory Reset) on the Gabb Watch 3
      • On the MyGabb App: Unpair the watch
        • Select the "Devices" tab
        • Select "Profile" on the watch you need to unpair
        • Scroll to the bottom of the profile and select "Remove Device"
        • Select "Remove and Reset"
      • On the Watch: Factory Reset the watch
        • Place the watch on the charger
        • Press the back button (top right button) 10 times fast
        • Select the checkmark on the watch
        • The watch will power off, factory reset, then power back on when it’s finished
        • Pair back to the watch
    • Account Sync with Customer Support:
      • Our Customer Support can preform an Account Sync to help resolve this
      • Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

    Hope this troubleshooting helps!

    -Reagan

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