Adding a Guardian Contact

MommaJ · 2024-08-15T19:30:53+00:00

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I need help adding additional guardians. Want to add my husband so my child can contact him anytime also but the email from Gabb doesn’t send to him. It just says pending beside his name. Checked all his email folders and email isn’t there . But if I take him off as a guardian, he gets an email telling him he’s been taken off. Can’t get the email to accept. What do I do??

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Reagan - Gabb

Hi @MommaJ,

Edit to post: With the new update to the MyGabb App, the steps to add a Guardian Contact have changed. The new steps are included in my comment posted below on April 9th.

Great question! So happy to see you were able to reach out to our Customer Support team to help get this resolved. If the desired contact is not receiving the necessary email to add them as a guardian contact, our team is able to do some troubleshooting on their end to help get that email sent.

For those experiencing this same error and found this post, try these troubleshooting steps:

Ensure the Guardian Contact has checked their Spam and Junk mail folders for the email.
Your Guardian Contact can log into their MyGabb app using the login email and password of the Primary Contact. This will grant them access to the location of the device that the Guardian would have.
Contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you for working with our team to get this question answered.

-Reagan

thefog72

Is the primary contact considered a guardian? This is a big miss by Gabb. It would be good for multiple parents/guardians to be able to see kids' locations. I sincerly hope this is updated in a future release.

Reagan - Gabb

@thefog72,

The Primary Contact is not considered a Guardian Contact. The Primary Contact is the account holder and does not need to be added a separate time as a Guardian. Guardian Contacts are able to access the location of the Gabb Watch by being assigned as a Guardian or logging into the MyGabb app with the Primary Contacts login credentials.

Hope this helps!

-Reagan

Steffh7165

i set up my grandson’s watch and set up several contacts as guardians. They have not received the email from Gabb and are still pending. This process should be quicker.

Reagan - Gabb

Hi @Steffh7165,

Your post was merged into this one as others have asked a similar question. Check out the post above for more information!

Thank you,

-Reagan

Jringkamp

The instructions say to input and email to add a guardian yet there's nowhere to put an email in the app…. how are they suppose to get the invite email?

Reagan - Gabb

Hi @Jringkamp,

Great question! As of April 1st, the MyGabb app received a new update causing these steps to change. To ensure your MyGabb app is on the most recent update, check out the New MyGabb App Update🎉 post👈

Here are the new steps to adding a Guardian Contact for a Gabb Watch 3e:

Open the MyGabb App
Select Manage Devices
Select the watch profile
Select contacts
Select the plus sign at the bottom right hand side of the screen
Enter the contacts information
Ensure you toggle on guardian contact (showing blue) before saving
The person they make a guardian will get an invite via text

Hope this helps!

-Reagan

Lcwelch86

I followed the process to add a guardian, and my husband never received the text. Now he is not showing up on the Contact list, and I cannot continue to add him to the contacts because I get an error that says, " a contact with this number already exists" This is super frustrating, all I want at this point is for my husband to be a contact in my son's watch. I have been on the phone call morning with support, they keep saying they sent another text, but he didnt .

Gabb Product

Hi @Lcwelch86,

Thank you for commenting on this post and sharing this experience. We apologize for any frustration you've experience with the guardian contact. Our team is aware of this bug and are actively working to get this resolved as soon as possible.

‼️For those experiencing this issue, please log out and back into the MyGabb app to trigger the invite screen. If issue persists, please subscribe to receive an email from our team with updates in our Status Page HERE👈.

You can also contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

We will post an update in this post as well. Thank you for helping us get this resolved!

-Gabb Product Team

erinrsmith_0410

I updated my app and everything looks different, contact photos were removed, and one of the guardians is unable to access. When I re-add them as a Guardian, they receive the text, but then the page it lands on says to activate a new device and that no devices have been added to their account.

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