My son lost his phone...

dove · 2024-08-19T23:06:11+00:00

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How do I purchase a replacement without having extra devices on the account tab? I want to use the same contract I had before, not start a new one.

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Reagan - Gabb

Hi @dove

So sorry to hear about your misplaced device. Great question! Here are the steps to follow to ensure you purchase a replacement device and not a second line to your account:

Log into your MyAccount
Navigate to "Replace Device" on the left hand side of the page
Select "Replace" under the desired line
Follow the prompted steps

If you run into any trouble with the order process, please contact Customer Support by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan

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