My son lost his phone...

dove
dove Member Posts: 2

How do I purchase a replacement without having extra devices on the account tab? I want to use the same contract I had before, not start a new one.

Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 414 Admin
    edited August 19

    Hi @dove

    So sorry to hear about your misplaced device. Great question! Here are the steps to follow to ensure you purchase a replacement device and not a second line to your account:

    1. Log into your MyAccount
    2. Navigate to "Replace Device" on the left hand side of the page
    3. Select "Replace" under the desired line
    4. Follow the prompted steps

    If you run into any trouble with the order process, please contact Customer Support by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Hope this helps!

    -Reagan

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