Gabb contact approval

WingZero · 2024-06-06T21:33:42+00:00

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Super frustrating. Just got two new Gabb Pro 3 phones. My kids have entered the contacts on their phones they would like to talk with. When I go to the parent Gabb Messenger app, manage contacts and add a contact from kids list there is NOTHING. I have updated all phones, synced, logged in and out, waited 24 hours and nothing. Support was unable to understand and answer my question. Please help

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Comments

Reagan - Gabb

Hi @WingZero,

Definitely hear your frustration here. The Gabb Messenger Parent app on iOS is a great resource to help manage the contacts on the Gabb Phone 3 Pro (this feature is coming to Android soon). ***Update: Contact Management IS now available to iOS and Android users!

Parents are able to add contacts to the phone by opening the Gabb Messenger Parent App > More > Contact Management > Parent-Managed > Add a new contact. You can find a video of these steps HERE👈️

If the contacts are not syncing to the phone, here are some troubleshooting steps to try:

1. Settings > Troubleshooting > Sync Settings in Messenger on your kid's phone.
Log out of the Parent Messenger app and back in
Wait 24 hours after adding contact

Our Tech team has been made away of the trouble you are experiencing. They're going to be looking into this and get it fixed! Hope this helps!

-Reagan

JB13

I am running into the same issue. The entire MORE is missing from the app, which is the only recommendation I am getting. I was able to get around it by hand entering the contacts but its super frustrating that I can not use the sync function.

Reagan - Gabb

@JB13,

Thank you for sharing the troubleshooting steps you followed on your end. Sorry for any trouble this has caused. As stated above, our Tech team is investigating this and working to get a fix out as soon as possible. Thank you for your patience and understanding.

-Reagan

Kotionok13

I just ran into the same issue! I can not see the contacts from my child’s contact list on parent app. Also, the call log only shows phone numbers, not contact name.. which is insane since I don’t have all the numbers memorized to know who she talked to!

Ababbino

Any update on this? I am having the same issue.

JustTraci

Same for us. All the contacts were added to child's phone and then not viewable for approval in parent app. We had to re-enter all the contacts again in the parent app. This will be extremely frustrating when he wants to add friends.

Kotionok13

We had the same issue, but after adding a few contacts at different times, it appears that they do show up on parent app as a child’s contact list in 24-48 hour period after adding it to child’s phone… it is frustrating that it takes that long to sync up, but at least we didn’t have to re-enter all the contacts! If you are not seeing your kids contacts, give it at least 24 hours before trying again…

bdcline

Just got a new phone. Same problem. Did anyone resolve this? This is a basic function of the advertised phone that should be working. I'll give it 24-48 hours, but this is super frustrating. Gabb IT needs to get this resolved.

N_EsMom2

Any updates on this? To know that this feature is only available on IOS is concerning. This shouldn't have been rolled out until Apple and Droid users can access it. One of the main reasons I purchased this for my child was for safety features as such. I was very surprised to hear my son tell me that he added new numbers into his phone and I could not find the contacts section on the My Gabb app. After searching I found the separate messenger app but the contact controls says coming soon. I hope this coming soon is coming sooner than soon!

CAH

I really would love to see a way to approve contacts added to the Gabb phone 3. There are some people I don't necessarily want my child to be able to be able to contact. On the watch I approved all contacts but it seems on the phone they can add whomever they want.

Reagan - Gabb

Hello @CAH,

Your post was merged into this one as others have had similar questions. Please reference the above comments for more information on Contact Management for your Gabb Phone 3 Pro.

Thank you!

-Reagan

ADM

I tried the troubleshooting steps listed in this post. However, I have the same problem when trying to see a new contact entered from my son's Gabb phone 3 pro. Disappointing. We haven't waited the 24 hour period yet, but that seems unnecessarily long in this day and age. He should be able to enter a contact in his phone, and once his phone is synced I should be able to see it right away. I don't get it. Why the delay?

We don't want to remove parental control of the contact list because that was a main reason we purchased this phone. But, this is not working well for my 14 year old starting at a new school and learning many new people. "My mom needs to enter your number on her phone" isn't going to fly.

Gabb Product

Hello everyone,

Thanks for your posts on this discussion. Here are some steps to follow if you're struggling to create an approved contact list for your child's Gabb phone:

Make sure your child is logged into their Gabb ID in the Gabb ID app on the Gabb phone. From there, tap the 3 dots at the top right hand corner of the screen and select Backup Now
Make sure you're logged into the Gabb Messenger Parent app using your Gabb Account credentials
Connect the Gabb phone to WiFi, open their Gabb Messenger and tap Settings > Troubleshooting > Sync Settings
If the contacts do not appear in your Gabb Messenger Parent app, log out of the app and back in. Lastly, wait 24 hours for the contacts to appear.

For kids using the Gabb Phone 4, Gabb Phone 3 Pro, and Gabb Phone 4 Pro, the approved list will apply to texts and phone calls. You can learn more about Gabb Messenger and its features HERE👈

We're working hard to improve the contact management, syncing process, and support this functionally for Android in addition to iOS. We understand how important this feature is for you and your family!

***Update: Contact Management IS now available to iOS and Android users!

-Gabb Product Team

AreYouSerious

Hello, I tried both of the troubleshooting steps above including wait for > 48 hrs. I am operating Gabb Messenger Parent version 2.8.0, MyGabb version 1.3.4, and iOS 17.6.1 on iPhone SE. My child is operating Gabb ID version 1505.0, Gabb Messenger version 1.41.6150, Knox version 3.10, and Android 14 on Gabb Phone 4 Pro (Samsung Galaxy A15). My child has unapproved contacts in his Gabb Messenger, but they are not visible/available in my Gabb Messenger Parent Contact Management→Approved Contact List→Approve a new contact→From child's contact list. The only workarounds are either 1) disabling Parent-Managed contact list or 2) entering details for each new contact on my phone and sync settings on the child's phone. Not what I bought and not recommending Gabb Phone until it is fixed.

IMG_2635.PNG

Lauren_3

@Gabb Product @ReaganKowal - please provide a date or approximate month when the Android app is slated to be released. We are an Android household, and this feature gap of not being able to block/remove/manage contacts is proving really challenging with the new Gabb phone we got for our middle schooler. For their well-being and safety, we will likely downgrade devices or switch to a different provider if this doesn't get rolled out soon. Thank you in advance for the details!

Gabb Product

Hi @Lauren_3 ,

Thanks for your post here. Totally understandable that you're needing to create a managed contact list for your child's new Gabb phone. We're working hard to make it so that Android users can do this. Although we don't have an official release date planned, we're working to address this in the coming months. We for sure understand that the most important thing is that you have the right tech and setup for your family! Looks like a member of our team has reached out to you directly. Thanks so much.

***Update: Contact Management IS now available to iOS and Android users!

-Gabb Product Team

KEm

I was honestly quite disappointed to learn that contact management is not already an available feature on Android, with no real timeline of when we can expect to have access to it. I did not see it clearly stated anywhere *before* purchasing that we would not actually have access to this option any time soon, or else we simply would not have gone with Gabb at this time, since that was the biggest selling point for me. I feel that potential customers would benefit from further transparency and clarification on a few points, but this is definitely a big one.

At first, I thought we could wait out a couple of months, but my child has had three calls from unknown numbers already this week (it is late Wednesday night/early Thursday morning as I write this comment) and two texts from PayPal - he's 12 and definitely doesn't have a PayPal account (I verified that these were not phishing attempts, and did indeed come from PayPal, but to the wrong number - assuming someone typed the wrong number, or perhaps previously had the same number as my child does now).

It is incredibly frustrating, since we have had this phone less than a month and are already dealing with this, with seemingly no end in sight, since there is no stated timeframe for Android contact management access.

MerMoRiah

The contact management is the sole reason we bought the Gabb phone 4. We did not realize it would be months if not more before it would be available to android. We would not have bought it otherwise. We unfortunately will end up switching if it does not end up coming out very soon. I don't want to switch as we do enjoy the phone and the rest of the features, it is what caught our eye in the first place when we heard of it. I don't know if there are any other options to use the contact management feature, but we are an android only household. Any info would be super appreciated, please and thank you.

SergeantMajor

why can’t I approve my kids contact list. When I go into my parent account on messenger, I’m am unable to see the “2” awaiting parent approval on my kids contacts. What’s up? Not sure if I’m doing something wrong to sync this?

webfam06

We've had the phone a few months now and I need to turn on "Contact Management" due to another child harassing mine. We've blocked the contact but it doesn't work and their messages are still coming through. WHICH IS ABSURD and defeats the purpose of blocking a contact.

I've turned on Contact Management but when I head to "Approve new contact" and then "From child's contact list" no one shows up. There are contacts there on the phone that have been there for months, why don't they show up? I added Dad using "approve new contact" and he's not showing up. I tried all this yesterday (it says wait 4 hours for some of these to take place) and still nothing. I've logged out of my Messenger App, deleted it and reinstalled, and nothing- zilch. What's the point of this phone if I can't use it for basic safety??

Moziqui

Im struggling to add contacts on my child's phone, when I got to the my gabb app, press the hamburger menu, it has contacts as a sub menu under gabb watch which is odd because we only have the phone.

I added my wife but her name remains greyed out, I can't 'approve' her. Any ideas?

Reagan - Gabb

Hi @Moziqui,

Your post was merged into this one as others have asked similar questions. There are several troubleshooting steps in the comments above including a video of the contact management process. Please check out my post at the top and @Gabb Products post for more information and our Managing Contact Help Article HERE👈️

It also sounds like you are trying to add contact through the MyGabb app. Make sure you are using the Gabb Messenger app that can be found in the Apple Store or Google Play Store.

Hope this helps!

Nste1776

I am experiencing the same issues, we set up our sons phone and none of the contacts crossed into Gabb messenger, then I had to turn off the parent controls and now he has double contacts on his phone. He has additional contacts on his phone that are not crossing over for approval the list is blank every time we try, we have done all sync options listed above and waited at least 4 days nothing. Please advise how to have the parental controls on and be able to see and approve contact. This is one of the main reasons we got this phone.

_Sandra_

My child f14 truly hates this phone (I would too but this is good for her). She recently just got out of the hospital and got a girlfriend. Not to seem controlling but I think it would be good to not let my child text her. How would I go about blocking her number?

Kaj5186

I have done all recommended troubleshooting, waited 2 days and still nothing! My son has contacts he wants to text/call and they aren’t showing on my list in the messenger app for approval. This is beyond frustrating as it was my favorite feature when choosing a safe phone for my son. Contact approval should be quick and easy as promised. He’s had his phone 2 days and we are so disappointed already after sheer excitement of his 1st phone. Please advise how I can get his list to show up beyond the troubleshooting you suggested that clearly isn’t working for anyone else either.

rfredrich

I recently purchased the 4 pro and we have parent managed contacts on. However, my child is still able to add contacts on his phone and call/text them without my approval.

Am I doing something wrong?

ethangarofolo

Just received a Gabb Phone 4 Pro today, and my daughter has entered contacts into the Gabb Messenger app. I have an iOS device with the Gabb Messenger app installed.

Hours later, no contacts.

Why does this not work? This is the feature that led us to getting the phone.

Namenottaken

To compound the issue - today ALL of the approved contacts that it was so difficult to add in the first place are now completely gone from my child's device and my parent app - meaning I have to start all over again. I don't have words for this…

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