Getting charged for 2 lines...


We loved the Gabb Watch 2 so much that we decided to upgrade my son to the Gabb Watch 3 and it has been great so far. However, when my first bill came out, it had two lines on it and I only have one watch! I just got charged again for the 2nd line… help!


  • JaydenJohns
    JaydenJohns Moderator Posts: 4 Admin
    edited June 10

    Hi @monkeythekitty

    So sorry that the bill was higher than expected this month. What may have occurred here is a new line was purchased instead of just the device being upgraded. This is a common mistake that can be corrected! Please reach out to our Billing team at 385-235-6646 and they can get that second line removed and adjust the payment.

    Just in case the steps are needed for the future, here is how to upgrade a device:

    1. On a computer, sign in to your Gabb Account at
    2. Click on Upgrade Device the left hand side
    3. Choose device you're wanting to upgrade
    4. Go through normal checkout process

Gabb Help Center

Explore articles and tutorials to answer your product questions.

Visit Help Center