Is something wrong with the Gabb App store?

Brett
Brett Member Posts: 2
in Gabb phones

I've tried to add apps for my son's phone the last couple of days and after enabling them, he goes to the app store and there is nothing there for him to install. Once I refresh the page the app I enabled has the enable option again as if nothing happened.

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Answers

  • Melton_73
    Melton_73 Member Posts: 1
    edited September 10

    I need to add apps for the phone

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin
    edited November 11

    Hi @Melton_73,

    Depending on what Gabb Phone you have and the plan active on the line, your app selection will vary. Please follow these steps to add apps to your device:

    🎉3rd party apps on the Gabb Phone 3 Pro and Gabb Phone 4 Pro

    When a line is on the Advanced Plan on the Gabb Phone 3 Pro and Gabb Phone 4Pro, parents have access to 200+ (and constantly growing) 3rd party apps. To explore the available apps for the Gabb Phone 3 Pro on an Advanced Plan, see Gabb App Guide.

    Managing 3rd party apps on your child’s Gabb Phone 3 Pro:

    1. Sign in to your Gabb Account online at gabb.com/account
    2. Click on “Gabb App Store” and choose the app you’d like to enable
    3. Add the app you’d like your child to have access to
    4. Your child may now download the app from the Play Store app on their Gabb Phone 3 Pro

    🎉3rd party apps on the Gabb Phone and Gabb Phone Plus

    Gabb currently offers the following 3rd party apps for our Gabb Phone and Gabb Phone Plus. Sora (Gabb Phone Plus), Greenlight (Gabb Phone Plus), Weather (Gabb Phone and Gabb Phone Plus), Gospel Library (Gabb Phone and Gabb Phone Plus), Quran (Gabb Phone and Gabb Phone Plus), Bible App by Olive Tree (Gabb Phone and Gabb Phone Plus), GabbMaps (Gabb Phone, Gabb Phone Plus) and more!

    Managing apps on a Gabb Phone or Gabb Phone Plus

    1. Log into your parent Gabb Account online at gabb.com/account
    2. Select Gabb App Store
    3. Select applicable Gabb device
    4. Enable desired 3rd party appTo download the now-enabled app on the Gabb phone, make sure your Gabb device is connected to WiFi. Open the GabbID App on the device. You must be signed in on the GabbID App with the child’s GabbID. Tap check for updates. The app will now download and be in your app drawer on the device.

    Hope this helps!

    -Reagan

  • TBo426
    TBo426 Member Posts: 1
    edited November 11

    I have Gabb Phone 4. When I login to my parent Gabb account online and click on the Gabb App Store, it says "There are currently no apps available for the device". I do not see the 7 3rd party apps available.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin
    edited November 11

    Hello @TBo426,

    Great question! The 7 Parent-enabled Essential Apps are available to the Gabb Phone 4 on the Starter, Standard, and Advanced Plans. These apps include: Gabb Maps, Bible App by Olive Tree, Chabad.org Daily Torah Study, Chess, Gospel Library, Quran, Sora.

    Here’s how to add one of these apps to your child’s Gabb Phone 4:

    1. Ensure your child is logged into their Gabb ID in the Gabb ID app on the Gabb Phone 4
    2. Login to your MyGabb account from a web browser at Gabb.com
    3. Select Gabb App Store
    4. Select the app(s) you want to download
    5. Select Add next to the app’s name.
    6. Select Add App
    7. Open the Gabb ID app on the Gabb Phone 4 while connected to Wi-Fi
    8. Select Check for Updates
    9. The app will be added to the Phone

    If you are unable to see the apps after following these steps, your Gabb Phone 4 may need to be synced to your account. Our Customer Support team can preform this sync. They can be contacted by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Hope this information helps!

    -Reagan

  • Bthom
    Bthom Member Posts: 1
    edited November 11

    how can I add an app to gabb4? Is there a search bar to look for a particular app?

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin
    edited November 11

    Hello @Bthom,

    Your post was merged into this one as others have asked similar questions. Please refer to the steps above.

    Thank you!

    -Reagan

  • Gabb Product
    Gabb Product Administrator Posts: 113 Admin

    Hello @Brett,

    Thank you for this post! Apologies for any trouble this has caused you. This error has been escalated to our team. We are working hard to get this resolved as soon as possible. We will post an update here as soon as this has been resolved.

    Thank you!

    -Gabb Product Team

  • comer4d
    comer4d Member Posts: 2

    Yea, there was something going on yesterday, they kept telling me it was a problem with my gabb account, but it turns out it was something on their end. Fixed for me now.

  • Gabb Product
    Gabb Product Administrator Posts: 113 Admin

    Hi all!

    We were able to quickly find the source of this error and get a fix pushed out as of September 11th, 2024. If anyone is continuing to experiencing this, please comment on this post so we can look into this again.

    Thank you!

    -Gabb Product Team

  • Tina
    Tina Member Posts: 3
    edited November 11

    I have a Gabb Z2 phone and I was wondering why there aren’t more apps?

  • Tina
    Tina Member Posts: 3
    edited November 11

    My child has a Gabb Z2 phone and she can’t get very many apps. She has just started high school and needs canvas, Duolingo, and some others. This has become a problem for her because she isn’t allowed much screen time on her tablet which is where her work is. It makes sense to me for Gabb to allow these apps in her kind of phone, as some others may have the same problem.

  • ItsMaggie
    ItsMaggie Member Posts: 5
    edited November 11

    Someone correct me if I'm wrong but the Z2 doesn't have the same apps that the pros have because the phone isn't able to support the apps or something. That was one of the many reasons why we upgraded to the gabb phone 4 pro model and made sure we had the plan that included more apps. @Tina you might want to see if you can upgrade because the 4 pro is seriously awesome! Its been sooo good for my kid🤩

  • Larasteck
    Larasteck Member Posts: 2

    we are trying to add apps to my son’s gabb pro 4— and it continues to give us a error. Message stating an error occurred enabling the app in red at the top of the screen.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin

    Hello @Larasteck,

    It's great to see that you were able to reach out to our Customer Support team and get assistance resolving this error of adding apps to your Gabb Phone 4 Pro through these troubleshooting steps:

    1. Log out of your MyAccount
    2. Customer Support preforms a Sync to your account
    3. Log back into your MyAccount
    4. Download apps

    Sorry for any trouble this may have caused you and your family. So great that you were able to get this resolved. Thank you for working with our team!

    -Reagan

  • allensmom
    allensmom Member Posts: 1
    edited November 11

    When I log into my Gabb account on my browser and go to the Gabb App store, the full list of apps is not there. Only 8 apps are listed. I had this problem recently because we did not have the Advanced plan . So, I upgraded our plan, and then could enable several apps for my son's phone. But now I would like to enable another app, and only 8 are listed. I am interested in Spotify.

  • ElizabethJune_98
    ElizabethJune_98 Member Posts: 10
    edited November 11

    @allensmom this happened to me too after I upgraded to the advanced plan. When I talked to support they did a sync to my account or something and it all worked after I logged out and back in. Wouldn't hurt to try that!

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin
    edited November 11

    Hello @allensmom,

    @elizabethJune_98 is correct! After upgrading to the Advanced Plan, your MyAccount could need a sync to help it register the new features. Our amazing Customer Support team can assist by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Regarding your interest in Spotify, that app does not meet our Reviewing Criteria for our Gabb Approved 3rd Party apps and will not become available. Our Gabb music and Gabb Music+ is included in the Advanced Plan and is a safe alternative to apps like Spotify. Learn more in this article!👆

    Hope this helps!

    -Reagan

  • Briansanner01
    Briansanner01 Member Posts: 1
    edited November 11

    Has anyone else had problem downloading third party Apps? WWhen I

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin
    edited November 11

    Hello @Briansanner01,

    Your post was merged into this one as others have asked similar questions. Please reference the posts above for several great troubleshooting steps.

    Thank you!

    -Reagan

  • kja123
    kja123 Member Posts: 2

    I'm still experiencing this issue as of 10/10/24.

  • Courtney
    Courtney Member Posts: 1

    I am trying to download an app & it keeps telling me there is an error & won't download it? Any suggestions on what to do? Is this the issue others have had in the past few days?

  • RyRyWasky
    RyRyWasky Member Posts: 1

    I have been having issues with apps as well. They keep randomly disappearing from my daughters phone and it's frustrating.

  • BrandonT
    BrandonT Member Posts: 16

    I'm having that problem too. Except it will tell me that I approved the app, then it will show an error and it still won't download. I can get everything to download (despite the error) except Fetch and Amazon Kids.

    These just won't download at all. I've been trying for a good week to download these.

    Please help.

  • Gabb Product
    Gabb Product Administrator Posts: 113 Admin

    Hello @kja123, @Courtney, @RyRyWasky, @BrandonT,

    We're sorry to hear about the trouble you're experiencing with some of your apps and the App Store. These experiences sound individual to each of you and require further investigation to find the source. Our team have reach out to each of you. At your earliest convenience, please reach out to them to troubleshoot.

    Thank you!

    -Gabb Product Team

  • Stephanie5
    Stephanie5 Member Posts: 1

    I’m having this issue as of 10/20

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin
    edited November 11

    Hello @dworth,

    Sorry to hear you're having some trouble adding apps to your Gabb Phone 4 Pro in your MyAccount. Check out these troubleshooting steps to help:

    1. Open a "Private Tab" or "Incognito Tab" 
      1. Open on a Private Window on a iPhone - Safari + Tab + Swipe to Private + tap the tab 
      2. Open on a Private Window on MacBook: File + Private Window
      3. Open an Incognito Tab on Android: Chrome + More + New Incognito tab
      4. Open an Incognito Tab on Windows, Linux or Chrome OS: Press Ctrl + Shift + n

    Once you have the new tab open, test to see if you are able to add the desired app. If you continue to have trouble after these troubleshooting steps, you can contact our amazing Customer Support team by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Hope this helps!

    -Reagan

  • AnnieP
    AnnieP Member Posts: 1
    edited November 11

    I am having the same issue as @dworth . Did you get it resolved? We've been trying for days. I've called the gabb team to troubleshoot and they cannot figure it out either.

  • jocelyn025
    jocelyn025 Member Posts: 1

    Having a similar issue- receiving an error message when we try to enable an app. 11/8/24

  • OKAbby
    OKAbby Member Posts: 2
    edited November 11

    Anyone have any tips on how to get the Chick-fil-a app to work on my daughters Gabb phone 3 pro? It wants to have her sign in or sign up and needs a browser, so it doesn't work. Help?

  • MBGarr
    MBGarr Member Posts: 3

    Upgraded my son's phone from the Gabb Phone 3 to the Gabb Phone 4 Pro. Everytime we try and download an app it says Error: An error occured enabling the app. We have the highest plan with ability to add apps. He had no issues on his 3 phone. Anyone else? Customer Service hasn't been able to pinpoint the issue. My son is super frustrated… High Schooler and really trying to keep him off of an i-phone, but man this is discouraging. (Not the first issue we've had recently either).

  • MBGarr
    MBGarr Member Posts: 3
    edited November 11

    SAME!!! @dworth and @AnnieP We just upgraded from the Gabb 3 to the Gabb 4 Pro and can't add any apps. No luck with Customer Service either.

  • MBGarr
    MBGarr Member Posts: 3
    edited November 11

    We are also having the same issue. We can not add any apps to our Gabb 4 Pro phone. Had no issues on Gabb 3. Please advise.

  • ameers15
    ameers15 Member Posts: 1
    edited November 11

    I am getting the same error message pictured above when trying to add an app.

  • Ashak
    Ashak Member Posts: 2
    edited November 11

    We are also having the same problem with our Gabb 4pro. Just tried the “private” tab method on my iPad with no luck.

  • Ashak
    Ashak Member Posts: 2
    edited November 11

    we are also having the same problem as @dworth. I tried the "Private" method on my iPad the without success. Nice to see we aren’t the only ones.

  • bgbutlermd
    bgbutlermd Member Posts: 1
    edited November 11

    I also get the same error ‘enabling’ any apps. What am I paying for?! None of the suggestions work. Even live chat and on the phone support couldn’t help resolve the issue. They said they would ‘escalate’ the issue and email me, but no one ever did. It should not be this hard. Gabb software and apps are terrible. Your account management features are cumbersome and not user-friendly.

  • Cathyf
    Cathyf Member Posts: 2

    just got new pro 4’s for both my kids. Error when trying to add apps still. I can’t get any to add to either phone. Error message every time.

  • londyn
    londyn Member Posts: 2

    Hey i would like to point out that the gabb app store does not work and i can’t put the parent enabled apps on my daughter phone and we’ve had many problems with gabb so i hope that it works it’ll be fixed because this isn’t the first time that we are having problems with gabb

  • londyn
    londyn Member Posts: 2

    My daughter has tried and i have tried but no matter what we do it doesn’t work. When I press on gabb app store it goes white. It doesn’t work . This is not the first time we have had problems with gabb. Were trying to figure out how to get the parent enabled apps but it seems next to impossible if the app itself does not work

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