Is something wrong with the Gabb App store?

Brett · 2024-09-11T23:10:49+00:00

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I've tried to add apps for my son's phone the last couple of days and after enabling them, he goes to the app store and there is nothing there for him to install. Once I refresh the page the app I enabled has the enable option again as if nothing happened.

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Melton_73

I need to add apps for the phone

Reagan - Gabb

Hi @Melton_73,

Depending on what Gabb Phone you have and the plan active on the line, your app selection will vary. Please follow these steps to add apps to your device:

🎉3rd party apps on the Gabb Phone 3 Pro and Gabb Phone 4 Pro

When a line is on the Advanced Plan on the Gabb Phone 3 Pro and Gabb Phone 4Pro, parents have access to 200+ (and constantly growing) 3rd party apps. To explore the available apps for the Gabb Phone 3 Pro on an Advanced Plan, see Gabb App Guide.

Managing 3rd party apps on your child’s Gabb Phone 3 Pro:

Sign in to your Gabb Account online at gabb.com/account
Click on “Gabb App Store” and choose the app you’d like to enable
Add the app you’d like your child to have access to
Your child may now download the app from the Play Store app on their Gabb Phone 3 Pro

🎉3rd party apps on the Gabb Phone and Gabb Phone Plus

Gabb currently offers the following 3rd party apps for our Gabb Phone and Gabb Phone Plus. Sora (Gabb Phone Plus), Greenlight (Gabb Phone Plus), Weather (Gabb Phone and Gabb Phone Plus), Gospel Library (Gabb Phone and Gabb Phone Plus), Quran (Gabb Phone and Gabb Phone Plus), Bible App by Olive Tree (Gabb Phone and Gabb Phone Plus), GabbMaps (Gabb Phone, Gabb Phone Plus) and more!

Managing apps on a Gabb Phone or Gabb Phone Plus

Log into your parent Gabb Account online at gabb.com/account
Select Gabb App Store
Select applicable Gabb device
Enable desired 3rd party appTo download the now-enabled app on the Gabb phone, make sure your Gabb device is connected to WiFi. Open the GabbID App on the device. You must be signed in on the GabbID App with the child’s GabbID. Tap check for updates. The app will now download and be in your app drawer on the device.

Hope this helps!

-Reagan

TBo426

I have Gabb Phone 4. When I login to my parent Gabb account online and click on the Gabb App Store, it says "There are currently no apps available for the device". I do not see the 7 3rd party apps available.

Reagan - Gabb

Hello @TBo426,

Great question! The 7 Parent-enabled Essential Apps are available to the Gabb Phone 4 on the Starter, Standard, and Advanced Plans. These apps include: Gabb Maps, Bible App by Olive Tree, Chabad.org Daily Torah Study, Chess, Gospel Library, Quran, Sora.

Here’s how to add one of these apps to your child’s Gabb Phone 4:

Ensure your child is logged into their Gabb ID in the Gabb ID app on the Gabb Phone 4
Login to your MyGabb account from a web browser at Gabb.com
Select Gabb App Store
Select the app(s) you want to download
Select Add next to the app’s name.
Select Add App
Open the Gabb ID app on the Gabb Phone 4 while connected to Wi-Fi
Select Check for Updates
The app will be added to the Phone

If you are unable to see the apps after following these steps, your Gabb Phone 4 may need to be synced to your account. Our Customer Support team can preform this sync. They can be contacted by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this information helps!

-Reagan

Bthom

how can I add an app to gabb4? Is there a search bar to look for a particular app?

Reagan - Gabb

Hello @Bthom,

Your post was merged into this one as others have asked similar questions. Please refer to the steps above.

Thank you!

-Reagan

Gabb Product

Hello @Brett,

Thank you for this post! Apologies for any trouble this has caused you. This error has been escalated to our team. We are working hard to get this resolved as soon as possible. We will post an update here as soon as this has been resolved.

Thank you!

-Gabb Product Team

comer4d

Yea, there was something going on yesterday, they kept telling me it was a problem with my gabb account, but it turns out it was something on their end. Fixed for me now.

Gabb Product

Hi all!

We were able to quickly find the source of this error and get a fix pushed out as of September 11th, 2024. If anyone is continuing to experiencing this, please comment on this post so we can look into this again.

Thank you!

-Gabb Product Team

Tina

I have a Gabb Z2 phone and I was wondering why there aren’t more apps?

Tina

My child has a Gabb Z2 phone and she can’t get very many apps. She has just started high school and needs canvas, Duolingo, and some others. This has become a problem for her because she isn’t allowed much screen time on her tablet which is where her work is. It makes sense to me for Gabb to allow these apps in her kind of phone, as some others may have the same problem.

ItsMaggie

Someone correct me if I'm wrong but the Z2 doesn't have the same apps that the pros have because the phone isn't able to support the apps or something. That was one of the many reasons why we upgraded to the gabb phone 4 pro model and made sure we had the plan that included more apps. @Tina you might want to see if you can upgrade because the 4 pro is seriously awesome! Its been sooo good for my kid🤩

Larasteck

we are trying to add apps to my son’s gabb pro 4— and it continues to give us a error. Message stating an error occurred enabling the app in red at the top of the screen.

Reagan - Gabb

Hello @Larasteck,

It's great to see that you were able to reach out to our Customer Support team and get assistance resolving this error of adding apps to your Gabb Phone 4 Pro through these troubleshooting steps:

Log out of your MyAccount
Customer Support preforms a Sync to your account
Log back into your MyAccount
Download apps

Sorry for any trouble this may have caused you and your family. So great that you were able to get this resolved. Thank you for working with our team!

-Reagan

allensmom

When I log into my Gabb account on my browser and go to the Gabb App store, the full list of apps is not there. Only 8 apps are listed. I had this problem recently because we did not have the Advanced plan . So, I upgraded our plan, and then could enable several apps for my son's phone. But now I would like to enable another app, and only 8 are listed. I am interested in Spotify.

ElizabethJune_98

@allensmom this happened to me too after I upgraded to the advanced plan. When I talked to support they did a sync to my account or something and it all worked after I logged out and back in. Wouldn't hurt to try that!

Reagan - Gabb

Hello @allensmom,

@elizabethJune_98 is correct! After upgrading to the Advanced Plan, your MyAccount could need a sync to help it register the new features. Our amazing Customer Support team can assist by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Regarding your interest in Spotify, that app does not meet our Reviewing Criteria for our Gabb Approved 3rd Party apps and will not become available. Our Gabb music and Gabb Music+ is included in the Advanced Plan and is a safe alternative to apps like Spotify. Learn more in this article!👆

Hope this helps!

-Reagan

Briansanner01

Has anyone else had problem downloading third party Apps? WWhen I

Reagan - Gabb

Hello @Briansanner01,

Your post was merged into this one as others have asked similar questions. Please reference the posts above for several great troubleshooting steps.

Thank you!

-Reagan

kja123

I'm still experiencing this issue as of 10/10/24.

Courtney

I am trying to download an app & it keeps telling me there is an error & won't download it? Any suggestions on what to do? Is this the issue others have had in the past few days?

RyRyWasky

I have been having issues with apps as well. They keep randomly disappearing from my daughters phone and it's frustrating.

BrandonT

I'm having that problem too. Except it will tell me that I approved the app, then it will show an error and it still won't download. I can get everything to download (despite the error) except Fetch and Amazon Kids.

These just won't download at all. I've been trying for a good week to download these.

Please help.

Gabb Product

Hello @kja123, @Courtney, @RyRyWasky, @BrandonT,

We're sorry to hear about the trouble you're experiencing with some of your apps and the App Store. These experiences sound individual to each of you and require further investigation to find the source. Our team have reach out to each of you. At your earliest convenience, please reach out to them to troubleshoot.

Thank you!

-Gabb Product Team

Stephanie5

I’m having this issue as of 10/20

dworth

I cannot download any apps onto my sons Gabb 4 pro phone, I just get the following error message everytime I try with any 3rd party app.

Reagan - Gabb

Hello @dworth,

Sorry to hear you're having some trouble adding apps to your Gabb Phone 4 Pro in your MyAccount. Check out these troubleshooting steps to help:

Open a "Private Tab" or "Incognito Tab"
1. Open on a Private Window on a iPhone - Safari + Tab + Swipe to Private + tap the tab
2. Open on a Private Window on MacBook: File + Private Window
3. Open an Incognito Tab on Android: Chrome + More + New Incognito tab
4. Open an Incognito Tab on Windows, Linux or Chrome OS: Press Ctrl + Shift + n

Once you have the new tab open, test to see if you are able to add the desired app. If you continue to have trouble after these troubleshooting steps, you can contact our amazing Customer Support team by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan

AnnieP

I am having the same issue as @dworth . Did you get it resolved? We've been trying for days. I've called the gabb team to troubleshoot and they cannot figure it out either.

jocelyn025

Having a similar issue- receiving an error message when we try to enable an app. 11/8/24

OKAbby

Anyone have any tips on how to get the Chick-fil-a app to work on my daughters Gabb phone 3 pro? It wants to have her sign in or sign up and needs a browser, so it doesn't work. Help?

MBGarr

Upgraded my son's phone from the Gabb Phone 3 to the Gabb Phone 4 Pro. Everytime we try and download an app it says Error: An error occured enabling the app. We have the highest plan with ability to add apps. He had no issues on his 3 phone. Anyone else? Customer Service hasn't been able to pinpoint the issue. My son is super frustrated… High Schooler and really trying to keep him off of an i-phone, but man this is discouraging. (Not the first issue we've had recently either).

MBGarr

SAME!!! @dworth and @AnnieP We just upgraded from the Gabb 3 to the Gabb 4 Pro and can't add any apps. No luck with Customer Service either.

MBGarr

We are also having the same issue. We can not add any apps to our Gabb 4 Pro phone. Had no issues on Gabb 3. Please advise.

ameers15

I am getting the same error message pictured above when trying to add an app.

Ashak

We are also having the same problem with our Gabb 4pro. Just tried the “private” tab method on my iPad with no luck.

Ashak

we are also having the same problem as @dworth. I tried the "Private" method on my iPad the without success. Nice to see we aren’t the only ones.

bgbutlermd

I also get the same error ‘enabling’ any apps. What am I paying for?! None of the suggestions work. Even live chat and on the phone support couldn’t help resolve the issue. They said they would ‘escalate’ the issue and email me, but no one ever did. It should not be this hard. Gabb software and apps are terrible. Your account management features are cumbersome and not user-friendly.

Cathyf

just got new pro 4’s for both my kids. Error when trying to add apps still. I can’t get any to add to either phone. Error message every time.

londyn

Hey i would like to point out that the gabb app store does not work and i can’t put the parent enabled apps on my daughter phone and we’ve had many problems with gabb so i hope that it works it’ll be fixed because this isn’t the first time that we are having problems with gabb

londyn

My daughter has tried and i have tried but no matter what we do it doesn’t work. When I press on gabb app store it goes white. It doesn’t work . This is not the first time we have had problems with gabb. Were trying to figure out how to get the parent enabled apps but it seems next to impossible if the app itself does not work

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