Can the Gabb Watch 2 charger be replaced

TJR
TJR Member Posts: 2
in Gabb watches

The charger for our Gabb Watch 2 is very finicky and the watch has to be on the charger just right to charge and if the watch or cord gets bumped at all it can stop charging. Often we will go to grab the watch off the charger just to find out that it hasn't been charging at all and is completely dead.

We are still in the 2 year contract with the watch, and I was wanting to know if there is a way to get a replacement charger under warranty or otherwise. I see that Gabb doesn't sell the Gabb Watch 2 anymore, so I'm kind of concerned that getting a replacement charger may not be an option.

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Answers

  • Gabb Product
    Gabb Product Administrator Posts: 127 Admin

    Hello @TJR,

    We currently do not have any Gabb Watch 2 chargers available for sale. You can find a replacement on Amazon by searching for "Gabb Watch 2 charger".

    What the majority of customers see resolve their issue with charging is some really tough and thorough cleaning of the charging plates on the Gabb Watch 2 as well as the pogo pins of the charger. This process is shown here:

    Cleaning Your Gabb Watch Charging Plates

    If you are still experiencing trouble with the charging on our Gabb Watch 2 after the new charger and following the cleaning video, upgrading to the Gabb Watch 3 could be a great next step. Since we no longer sell the Gabb Watch 2, we would love to help you upgrade to our new and improved Gabb Watch 3! This watch uses wireless charging instead of the pogo pins, has a Gorilla Glass screen, supports up to 100 parent-approved contacts, and more. All while maintaining the safety and features of your current Gabb Watch.

    You can upgrade your device anytime by following these steps. From a computer:

    1. Log into your MyAccount
    2. Select "Upgrade Device" on the left hand side of the page
    3. Select the line you would like to upgrade
    4. Follow the remaining upgrading steps

    Here is an explanation of the different Upgrade options:

    • Completed a contract or been with us for 12+ consecutive months on No Contract? Get a free device for signing up for a 2 year contract, 50% off for signing a 1 year contract and 25% off for a month to month plan when upgrading!
    • Currently in contract or month to month less than 12 consecutive months and wanting to upgrade? You can! Renew your contract and receive 25% off your device.

    Hope this information helps!

    -Gabb Product Team

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