Activate Gabb Watch 2

wswalker21

My child’s lost Gabb watch 2 was found. Can I have it re-activated?

ReaganKowal

Hello @wswalker21,

Love to hear that you were able to find your Gabb Watch 2! You can check for the activation status of your line through your MyAccount by following these steps:

1. Log into your MyAccount
2. If the line is active, you can select "View Details" on the desired line and can see the status of the device. The device will be ready to use again. If the device is already active and you are experiencing network errors, please reach out to our Customer Support team to troubleshoot this.
3. If the line was temporarily suspended, you can select "End Suspension", power the device off and back on and it will be ready to use again.
4. If the line was canceled, you can reach out to our Customer Support team to get the device activated on a new number and plan. You can contact Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this information helps!

-Reagan

JMom

my daughter is finished with her Gabb watch 2 - if someone else were interested in using they could?

I’m not sure I have the box anymore, they would just need to call customer service to set up a line and activate?

ReaganKowal

Hi @JMom,

Great question. Yes! If you give your old Gabb Watch 2 to a family member or friend, the device can be activated on a new MyAccount and monthly plan by preforming a BYOD - bring your own device. 

If you know the IMEI and ICCID number of the device and they already have a MyAccount, they can activate the device through on our website at Gabb.com/activate. You can find the IMEI and ICCID number on the back of the box the device was delivered in or manually enter the numbers. 

If you do not have these numbers or the box on hand, our amazing Customer Support team can help retrieve those numbers and activate the device for you. They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

You can find more information on activating your new Gabb Watch in this Help Article! 👈

Hope this helps!

-Reagan

JMom

and if it don’t have the box anymore?

ReaganKowal

Hi @JMom,

As mentioned above, if you do not have these numbers or the box on hand, our amazing Customer Support team can help retrieve those numbers and activate the device for you.

 They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you!

-Reagan