Call log on gabb 4 pro

Ksdavis

My son's phone always shows a running number of missed calls rather than just recent missed calls... for example, right now his phone shows 21 missed calls, which is extremely alarming. But when we look at the missed call call-log, there's actually only 1 recent missed call. The app is keeping a running total of missed calls and that's the number that appears on the locked screen. How do we fix this?

ReaganKowal

Hello @Ksdavis,

Sorry to hear your having some trouble and concerned about the missed calls notifications. Here are some troubleshooting for the Gabb Phone 4 Pro steps to help fix this:

1. Open Settings App -> General Management -> Reset -> Reset all settings
2. Open Settings App -> General Management -> Reset -> Reset mobile network settings
3. Open Settings App -> General Management -> Reset -> Reset Wifi & Bluetooth settings
4. Open Settings App -> General Management -> Reset -> Reset accessibility settings

If you are still experiencing this error after following these troubleshooting steps, a factory reset may need to be preformed. A factory reset needs to be initiated by our Tech Support team through Customer Support. They can be contacted by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan