Why does "Over the Horizon" keep getting auto-downloaded?

spongyryno
spongyryno Member Posts: 2
in Gabb phones

We keep trying to delete this audio file from the phone, but it keeps getting re-downloaded. How do I stop this?

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  • Gabb Product
    Gabb Product Administrator Posts: 118 Admin

    Hello @spongyryno,

    So sorry to hear you are experiencing some trouble when it comes to deleting that audio file on your Gabb Phone Plus. It sounds like your device backed up the audio file to the Gabb Cloud and is recovering the photo after it is deleted.

    This sounds like an error with the file not fully deleting from the Gabb Cloud. This information has been escalated to our team to further investigate. We will update this post when we have news of a fix being rolled out to resolve this.

    If anyone else is experiencing an issue similar to this, please comment below. Thank you!

    -Gabb Product Team

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