we just upgraded to a Gabb 4 Pro but can't use Gabb Music
We just upgraded to a Gabb Phone 4 Pro with the "Advanced" plan.
Gabb Music is supposed to be included but it does not work.
The error states that parents need to activate Gabb Music.
How do I do this?
thank you
Dave
Answers
-
Hello @Dave,
Love to hear that you upgraded to the Gabb Phone 4 Pro! We're happy to have you as part of our Gabb family. When upgrading to a new plan such as the Advanced Plan with Gabb Music included, a sync to your MyAccount can sometimes be necessary. This sync can help activate any new features added to the line.
Our amazing Customer Support team can preform this sync to your MyAccount. They can be contacted by Live Chat at www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Hope this information helps!
-Reagan
0 -
I upgraded my Gabb phone plan for the music plus starting February 1, 2025, however the Gabb music app has remained unchanged (I.e., no search option). I assumed this would automatically update but is there a further step necessary? We have tried restarting the phone as well as reinstalling the music app.
0 -
Your post was merged into this one as others have experienced something similar. Check out the post above for more information.
Hope this helps!
-Reagan
0
