How to back up and transfer phone data from Gabb Phone to new Gabb Phone 4 Pro

kmscanlan00 · 2024-10-23T20:15:40+00:00

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kmscanlan00

How do I transfer phone data, contacts etc.. from the

Original GABB phone Z5157V,

to the

*New GABB 4 pro ?

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Reagan - Gabb

Hello @kmscanlan00,

Great question! Phone data such as contacts, photos, etc. are saved in the Gabb Cloud. To ensure all information is saved properly, follow these steps:

First: While the old Gabb Phone is still active (before activating the new phone):

Connect the phone to WiFi
Open the Gabb ID app
Log into your Gabb ID profile
Select the loading arrow at the bottom of the Gabb ID screen to ensure the device is fully backed up
Wait for the data to be fully backed up if necessary
Log out of the Gabb ID profile

Second: Activate the new Gabb Phone 4 Pro:

Connect the phone to WiFi
Open the Gabb ID app
Log into your Gabb ID profile
Allow the device time to back up the information from the old phone to the new phone
Stay connected to WiFi and logged into Gabb ID for fastest results

If you have any trouble with this process, our Gabb Support team would be happy to help during their working hours They can be contacted by Live Chat at www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this information helps!

-Reagan

Parent4

👆🏼this needs to be in the instructions for all setup, nobody is telling you to backup first.

Alivia

I am trying to switch all of my files onto my new gabb phone 4 pro and I was backing up my gabb phone so I can sign out of the gabb ID on it and I would go to restore it and then it would pause at a random number and not continue. It has been doing this for the past 1 hour and I have tried restarting a bunch of times and re trying it hasn't worked. What do I do?

Reagan - Gabb

Hi @Alivia,

Great question! Your post was merged into this one as it applies to the steps above and is a great addition to this post. If you experience a pause in the process of ensuring all data is backed up to Gabb Cloud before activating the new phone, the troubleshooting steps below can help:

Confirm that device is connected to WiFi.
Confirm that the device is logged into the Gabb ID that is assigned to the device in your MyAccount.
Confirm that Gabb ID is not signed into any other device.
Logout of Gabb ID and then log back into Gabb ID.
Manually back up data:
1. Select the three dots in the upper-right corner in the Gabb ID on the Gabb Phone > select Back Up Now
2. (Data syncing has a 10-minute timeout. If the data syncing times out, try manually backing up the data again)

Hope this helps!

-Reagan

Han

help! I accidentally deactivated my old one before backing up onto my external hard drive. Now I can’t access/update anything

Reagan - Gabb

Hi @Han,

Great question! The device will need to be active to complete the backup to your hard drive. You can get in contact with our Customer Support team to temporarily activate the device for the back up, then activate the new device again once finished.

Hope this helps!

-Reagan

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