Buy with Prime purchase will not pair with iPhone app- How do I fix this?

jlg312

I just purchased a watch from Gabb.com and used the "Buy with Prime" option for shipping. It says my service is active, but I cannot pair the watch to the phone app. I keep getting the message to pick my plan/activate my service. When I try to do this, it says that my service is already active and to use the app. Has anyone else had this issue and successfully corrected it? I spent 90 minutes waiting on hold and also for a chat with no resolve.

Reagan - Gabb

Hello @jlg312,

Thank you for making this post and sharing this experience. Apologies for any trouble or frustration you experienced with your new Gabb Watch 3e. This does sound like a very unusual experience! It's great to see that our Customer Support team was able to help resolve this for you.

After investigation, they found the source of the issue, updated the necessary product information to your MyAccount, preformed a sync to your MyAccount, had you follow the necessary troubleshooting steps on the Gabb Watch itself and got your Gabb Watch paired.

Thank you for working with our team to help!

-Reagan