Flagged content loads forever

Heatdem16

I know what the flagged content is bc it's in a convo with me, but I recieved notification that it's been flagged and when I click on it it just loads forever. Never actually gets past this screen.

ReaganKowal

Hi @Heatdem16,

Sorry to hear you're having some trouble with the flagged messages loading in your Parent Messenger app. Here are some troubleshooting steps to help:

1. Sync Settings in in your child's Gabb Messenger app on their device:
   1. Settings >Troubleshooting > Sync Settings
2. Update Parent Messenger app:
   1. Delete the app off your parent phone > re-download the app
3. Sync with Customer Support:
   1. Our Customer Support can preform a sync to your account to help troubleshoot or escalate this error.
   2. Please contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan