Account reset

Karis_Stapley · 2025-06-23T21:13:18+00:00

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Hi, I’ve already made a post about this, but I believe I have more info. Recently when I went on the Gabb app, it had me sign in to my account. When I signed in, it gave me the message to add a device to the account. I have 2watches and 1phone on the account. On the Gabb website it keeps telling me to add account info. Seemingly everythin on my account is gone, but the phone and watches still have service and such. Can someone help me?

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Reagan - Gabb

Hi @Karis_Stapley,

Sounds like you potentially could have more than one Gabb MyAccount. To help with this, make sure you are logging into your MyAccount with the correct username (email) and password.

‼️Ensure you are logging into your account with the account holder email, not a Guardian Contact/Authorized Users email. You can verify the account holder email by finding your order confirmation and monthly invoice emails.

If you are unable to find those emails, our Customer Support can help! Please contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan

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