Upgrading/Replacing device without completing contract

SharonH · 2025-05-09T21:33:40+00:00

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We need to upgrade/replace the Gabb watch because the current one isn't working properly and still have 13 months left on the service contract. We don't have a warranty. Does a new watch activate under the existing contract or does it start a new contract?

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Reagan - Gabb

Hi @SharonH,

This is a great question that has a few different answers depending on the situation! I'd be happy to help.

Your device may qualify for a Manufacturer Warranty replacement. Qualifications:
1. Must do all troubleshooting steps with Customer Support.
2. Device must be under 1 year old.
3. No damage. Ex: no cracks, scratches, dents or breaks in the screen or encasing. (Whether or not the damage would cause the technical issues, any damage voids the manufacturers warranty).
Replacing your device in your MyAccount:
1. If you Replace your device, the new device will activate on the same contract and phone number.
2. MyAccount > Dashboard > View Details on device > Replace Device
Upgrading Device:
1. If you Upgrade your device, you will start over on a new contract.
2. MyAccount > Dashboard > View Details on device > Upgrade Device

For any further clarification on these situations, you can always contact our amazing Customer Service team. They would be more than happy to help you figure out which of these options you qualify for. Please contact Customer Support by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan