Transfer contacts and data to non-gabb phone

GlausGabb

My daughter is moving from a gab phone to a non-gab phone. I have only been able to find directions of how to transfer contacts between two gab phones.

Is there a way to transfer contacts and media from her current gabb phone to the new one?

ReaganKowal

Hello @GlausGabb,

Great question! 

When moving contacts from a Gabb Phone to a non-Gabb Phone:

• Purchase a SD card 
  • Save contact to the SD card
  • Activate the new phone and insert the SD card
  • Transfer contacts 

To transfer data such as MP3 and photos from the Gabb Phone to the non-Gabb Phone, you can follow these steps:

• PC Users:
  • Connect your Gabb Phone to your PC with the USB Type-C cable.
  • Unlock your Gabb Phone and choose "File Transfer".
  • Move your files to the computer.
  • Connect your new device to the computer and transfer the files to it.
• Mac Users:
  • Download a file transfer software like Android File Transfer.
  • Connect your Gabb Phone to your Mac after opening the Android File Transfer software and transfer files to the computer.
  • Connect your new device to the computer and transfer the files to it.
• For both PC and Mac Users:
  • You can also use a microSD card to transfer files but not contacts. Insert the card into the slot under the camera/flash on your Gabb Phone.

Hope this helps!

-Reagan

CassieM

We upgraded my daughter's phone from an original Gabb phone to a newer model. Apparently not all her pictures were backed up. The customer service rep said to back them up on a computer and then transfer them to the new phone. When I plug the old phone in to my computer (Surface Laptop Go), it recognizes that it is connected but will not let me open it. I also tried to open Google photos and download that way, but it doesn't show the device under the "my pc" tab so I can't select it. Any ideas?

ReaganKowal

Hi @CassieM,

Your post was merged into this post as others have asked a similar question. Check out the steps above to transfer photos and data to a computer.

Hope this helps!

-Reagan

jennymaguire

I'd like to clarify if the "file transfer" option applies to Gabb Pro 3 phones? The agent I just chatted with said it only works for the Z2 model. Is that true? If it is, then this company is making their new products worse than their original ones.

Why in the world can't we access the Gabb Cloud from my computer, regardless of the phone model, as I would Google Photos?

"To transfer data such as MP3 and photos from the Gabb Phone to the non-Gabb Phone, you can follow these steps:

• PC Users:
  • Connect your Gabb Phone to your PC with the USB Type-C cable.
  • Unlock your Gabb Phone and choose "File Transfer".
  • Move your files to the computer.
  • Connect your new device to the computer and transfer the files to it."