Account Management Discussions
Discussions about orders, billing, account info and more!
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Sell my Gabb device?
We canceled our plan. Can I sell the Gabb device?
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Out of stock during holiday sale? Frustrated
We love our Gabb watches and tried to purchase accessories (extra chargers, etc) for holiday gifts only to have them be out of stock. It’s frustrating and misleading to advertise a Black Friday and cyber Monday sale only to have items totally out of stock. Especially for existing customers.
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Can we upgrade to a new device and only get the 1-year contract?
When we were purchasing the phone for the upgrade, we had the option to select a 1-year contract but when we got the phone and started the upgrade process we were only given the option of a 2-year contract. Is this a bait and switch situation or can we actually get the 1-year contract like we selected when purchasing the…
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Trying to Upgrade Plan
I'm trying to upgrade to the Gabb Plus advanced account and every time I try it says: "Undefined array key "new_sku"" Any idea why or how to fix it?
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Upgrading/Replacing device without completing contract
We need to upgrade/replace the Gabb watch because the current one isn't working properly and still have 13 months left on the service contract. We don't have a warranty. Does a new watch activate under the existing contract or does it start a new contract?
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Update Card Information
I updated my credit card, but it keeps showing an error code. What do I do?
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How is one supposed to cancel our line? Gabb has been great but we need to cancel the service.
Gabb watches have been great for my family but my daughter is ready for an iPhone. I need to cancel one of my lines and keep the other one active. I can't find how to cancel service anywhere in my account online. Anybody else run into this?
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Picture messages
Is there a way to disable picture messages? I'd like to not be able to send or receive the
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Gabb Global Day (or week) of Unplugging 2025
A place to support those Gabb parents joining the 1-Day or 7-Day Phone Fast in March of 2025. Dates are: Full week (March 3-9) or a weekend (March 7-8) Info here! https://gabb.com/digital-detox/
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Is there a way to disable photo texting but still keep Gabb Music?
I have a Gabb music plan for my child, but I do not want him to have photo texting. I also don't want him to have the Radio app (our local radio is filthy). Can I disable photo texting and radio, but keep Gabb Music?
