Account Management Discussions
Discussions about orders, billing, account info and more!
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Shipping
Placed order on 6/22/25. Trying to find out when we will receive the phone.
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Picture messages
Is there a way to disable picture messages? I'd like to not be able to send or receive the
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Account reset
Hi, I’ve already made a post about this, but I believe I have more info. Recently when I went on the Gabb app, it had me sign in to my account. When I signed in, it gave me the message to add a device to the account. I have 2watches and 1phone on the account. On the Gabb website it keeps telling me to add account info.…
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Do I need to turn in my old Gabb phone when I upgrade?
We recently upgrade my son's phone to the Gabb phone 4 Pro but I'm not sure what to do with the old one. It's still in pretty good shape, but I didn't receive any communication that it needed to be sent in.
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Update Card Information
I updated my credit card, but it keeps showing an error code. What do I do?
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Sell my Gabb device?
We canceled our plan. Can I sell the Gabb device?
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Out of stock during holiday sale? Frustrated
We love our Gabb watches and tried to purchase accessories (extra chargers, etc) for holiday gifts only to have them be out of stock. It’s frustrating and misleading to advertise a Black Friday and cyber Monday sale only to have items totally out of stock. Especially for existing customers.
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Can we upgrade to a new device and only get the 1-year contract?
When we were purchasing the phone for the upgrade, we had the option to select a 1-year contract but when we got the phone and started the upgrade process we were only given the option of a 2-year contract. Is this a bait and switch situation or can we actually get the 1-year contract like we selected when purchasing the…
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Trying to Upgrade Plan
I'm trying to upgrade to the Gabb Plus advanced account and every time I try it says: "Undefined array key "new_sku"" Any idea why or how to fix it?
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Upgrading/Replacing device without completing contract
We need to upgrade/replace the Gabb watch because the current one isn't working properly and still have 13 months left on the service contract. We don't have a warranty. Does a new watch activate under the existing contract or does it start a new contract?
