Recent Account Management Discussions
Discussions about orders, billing, account info etc
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Trying to Upgrade Plan
I'm trying to upgrade to the Gabb Plus advanced account and every time I try it says: "Undefined array key "new_sku"" Any idea why or how to fix it?
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Phone upgrade
i receive an email that said it was eligible for a free upgrade. I click through all the prompts and ordered the new upgraded watch. But i am currently being charged for both watches.
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MMS and Gabb website
I’ve got the Gabb 4 pro for my son and with that I’ve got him the advance plan. Whenever I go to Gabb wireless and try to approve MMS on his phone, it just loads and says that there is an issue. Is this happening to anyone else.
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Is there a way to limit how many texts/calls are made?
Can I literally put a limit on the number of texts and calls they make?
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2 devices?
we have a gabb 3 watch but wanted to get the phone for our daughter. How do we do this or can they only have one device?
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Getting charged for 2 lines...
We loved the Gabb Watch 2 so much that we decided to upgrade my son to the Gabb Watch 3 and it has been great so far. However, when my first bill came out, it had two lines on it and I only have one watch! I just got charged again for the 2nd line… help!
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Cancel a request
My daughter lost her watch so I requested a cancellation. My app stated no contract, so I thought there wouldn’t be a termination fee, however after I requested the cancellation, I looked at my last bill and it showed that I do have a contract remaining. In that case, I would like to cancel my request for service…
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Is there a way to see monthly mobile data usage in my account?
In the web interface, I can see how many texts have been sent and the duration of all phone calls. Is there a way to monitor how much mobile data my child's phone is using, or do we just have to be surprised if he goes over the limit?
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Bill
I have a charge that I received for activating the service but I paid it when I placed the order, is this normal?
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Shipped me the wrong Case
i ordered the Gabb phone 4 pro and corresponding case. I was shipped the Gabb phone 4 case and not the 4 Pro. How do I contact someone to get the one I ordered? Without the case, the phone is useless since it could get damaged easily Thank you
