Recent Account Management Discussions
Discussions about orders, billing, account info etc
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Order a watch as a gift can I transfer the user name to the parent?
I ordered a watch, but the account has my email as the user name. Can I transfer it to my daughter's email?
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Feedback on Recent Gabb Email Communication
Dear Gabb Support Team, I hope this message finds you well. A few days after purchasing my new Gabb phone, I received an email titled "Refer Friends to Gabb and be Entered to Win a $1000." While I am excited about the opportunity, I noticed that the email began with a placeholder instead of my actual first name: "Dear {{…
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FTC Click to Cancel compliance
The FTC made a ruling somewhat recently in October of 2024 about subscription services needing to be as easy to cancel as they are to sign up. I'm curious if the cancelation process for Gabb fits that criteria. There is an option to cancel over the phone, but would require calling during business hours and I'm not sure how…
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Recent Order
I recent placed an order for a new phone. I wanted it to be a plus. Can I update that before it ships?
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Upgraded phone and lost contacts
I upgraded my daughter to a new phone with the same number, and lost all her contacts from her old phone. There was a text log when I was in the account activating the new phone, and I thought I would just download that to compare and put in her contacts. But after I activated the new phone, the text and call logs are gone…
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Out of stock during holiday sale? Frustrated
We love our Gabb watches and tried to purchase accessories (extra chargers, etc) for holiday gifts only to have them be out of stock. It’s frustrating and misleading to advertise a Black Friday and cyber Monday sale only to have items totally out of stock. Especially for existing customers.
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No order confirmation?
Hi, I placed an order last night (Black Friday) & see where the money came out of my account but got no confirmation email or anything showing my order was placed. I don’t see anything in my account under orders. I just got a confirmation email that my accessory shipped but that the only communication so far. Please help…
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Picture messages
Is there a way to disable picture messages? I'd like to not be able to send or receive the
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Order question
I placed an order for a new watch and some accessories, but when I go to the order it only shows the watch. How do I know if there is accessories too? It’s for a Christmas present and I need to make sure they are ordered
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addess
It won't let me update billing address and i'm trying to purchase something
